Dental Office Manager/Treatment Coordinator

Ideal Dental of Rockville • Full-time • Rockville, Maryland, United States • $30 - $37 / hour • 4d ago

ABOUT US – Ideal Dental of Rockville

At Ideal Dental of Rockville, we provide high-quality, patient-centered care in a modern and comfortable environment. We are a growth-oriented practice built on strong systems, clear communication, teamwork, and an exceptional patient experience. We are seeking a Dental Office Manager to lead operations, support our team, and help drive continued growth.

COMPENSATION & BENEFITS

$30 - $37 per hour, based on directly relevant experience
Paid time off; eligibility and accrual details provided during the interview process

SCHEDULE & WORK SETTING

Full-time, in-person weekday position at our Rockville, Maryland office; specific hours provided during the interview process

POSITION OVERVIEW

The Dental Office Manager is responsible for overseeing daily operations of the dental practice, including scheduling, patient flow, team management, insurance coordination, and financial performance.

This role requires a strong leader with experience in dental office management, dental insurance, scheduling optimization, and patient coordination.

KEY RESPONSIBILITIES

Operations & Scheduling:

Manage daily dental office operations and ensure efficient patient flow
Optimize scheduling for maximum productivity and production goals
Maintain a productive schedule and reduce gaps and cancellations
Monitor KPIs including production, collections, and case acceptance

Team Leadership:

Lead and manage front desk and administrative team
Oversee hiring, onboarding, and staff training
Maintain a positive, professional, and team-oriented work environment
Conduct team meetings and ensure accountability

Patient Experience & Front Desk Management:

Deliver an exceptional patient experience from check-in to check-out
Handle patient concerns and escalations professionally
Support treatment plan presentation and case acceptance

Insurance, Billing & Collections:

Submit and manage dental insurance claims (PPO and Medicaid) accurately and efficiently
Verify patient insurance eligibility and benefits prior to treatment
Handle pre-authorizations, claim submissions, and insurance follow-ups
Resolve claim denials and outstanding insurance issues
Manage patient billing, collections, and accounts receivable
Ensure accurate posting of insurance payments and adjustments
Communicate clearly with patients regarding insurance coverage and financial responsibility

Compliance & Administration:

Ensure compliance with HIPAA, OSHA, and dental regulations
Maintain accurate patient records using dental practice management software
Manage inventory, ordering, and vendor coordination

QUALIFICATIONS

At least 2 years of dental front-office experience, including supervisory, team lead, or office management responsibilities
Hands-on experience submitting and following up on dental insurance claims required
Strong working knowledge of PPO dental insurance plans required
Experience with Maryland Medicaid dental claims strongly preferred
Strong experience with billing, collections, and treatment coordination
Strong communication, organization, and leadership skills
Ability to multitask in a fast-paced dental environment

WHO YOU ARE

A strong leader who can manage and motivate a team
Highly organized with attention to detail
Comfortable discussing treatment and finances with patients
Positive, professional, and reliable
Focused on efficiency, growth, and patient satisfaction

WHY JOIN IDEAL DENTAL OF ROCKVILLE

This is an opportunity to step into a leadership role where your impact is immediate and meaningful. You will be part of a structured, growth-focused dental practice that values systems, accountability, and excellent patient care.

APPLICATION QUESTION

Please briefly describe your dental office leadership experience, your experience submitting and following up on PPO dental claims, any Maryland Medicaid dental claims experience, and the dental practice management systems you have used.

Pay: $30.00 - $37.00 per hour

Benefits: