Job Summary
We are seeking a highly organized and detail-oriented Dental Front Office Coordinator to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient records, insurance verification, and administrative support. This role requires excellent communication skills, proficiency with dental and medical software systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Front Office Coordinator plays a vital role in ensuring smooth clinic operations and delivering exceptional patient service.
Responsibilities
- Greet patients professionally and provide outstanding customer service at the front desk
- Manage appointment scheduling using dental practice management software.
- Verify insurance coverage and benefits
- Handle patient check-in and check-out processes efficiently
- Estimate and collect patient estimates.
- Maintain accurate patient records in compliance with HIPAA regulations and health information management standards
- Review documentation for completeness and accuracy, including CPT coding, ICD-9/ICD-10 codes, and care plans
- Assist with insurance claims submission and follow-up on unpaid claims
- Answer multi-line phone systems with professional phone etiquette
- Perform clerical duties such as filing, data entry (including 10 key typing), and document review
- Support office management tasks including inventory management, filing, and maintaining office supplies
- Coordinate with clinical staff to ensure smooth patient flow and clinic operations
Skills
- Proven experience in medical or dental office administration, front desk support, or clinic coordination
- Proficiency with dental practice management software (Open Dental preferred);
- Strong knowledge of dental terminology, medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and insurance verification processes
- Experience with medical billing, medical collection procedures, and health information management
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing)
- Ability to handle sensitive patient information in compliance with HIPAA regulations
- Exceptional organizational skills with attention to detail in documentation review and record keeping
- Bilingual abilities are a plus to serve diverse patient populations
- Strong communication skills with professional phone etiquette and customer service orientation
- Previous clinic or hospital experience is advantageous; dental office experience is highly preferred
This role offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality patient care through efficient administrative support.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Continuing education credits
- Dental insurance
- Employee discount
- Paid sick time
- Paid time off
Work Location: In person
