Case Coordinator Mandarin Speaking

LTE Care Plus, Inc • Full-time • Melville, New York State, United States • $28 - $30 / hour • 5d ago

JOIN OUR TEAM: ABA CASE COORDINATOR (Mandarin/Cantonese Speakers Encouraged to Apply)

Are you fluent in Mandarin or Cantonese and looking for a role where those skills genuinely matter? At LTE Care Plus, our ABA Case Coordinator connects families and therapists across diverse communities, and your language ability helps us serve Chinese-speaking families with the care and clarity they deserve. If you thrive on keeping complex moving parts in sync, love solving puzzles, and want work that directly changes lives, this role is for you.

WHAT YOU'LL OWN

Scheduling and Staffing

Match ABA therapists (BTs/RBTs) with clients based on availability, location, language, and clinical fit, including pairing Mandarin- or Cantonese-speaking families with the right support.
Build and maintain accurate weekly and monthly schedules for every active therapist and client.
Jump on schedule changes fast, handling cancellations, time-off requests, and client updates with same-day turnaround when needed.
Keep an eye on therapist caseloads so no one gets overextended, and every session stays covered.

Authorization and Compliance

Track authorization hours across every active case and flag upcoming expirations before they become a problem
Make sure authorized hours are used within approval windows to protect both compliance and revenue.
Keep case management records sharp, accurate, and audit-ready
Support documentation that aligns with Medicaid and insurance requirements

Communication and Coordination

Be the go-to person for therapists on scheduling logistics, availability, and case assignments.
Partner with BCBAs and clinical supervisors so session plans align with treatment goals and supervision availability
Keep families in the loop with professional, timely updates on scheduling and session changes, including Mandarin- or Cantonese-speaking families who feel more comfortable communicating in their native language
Team up with intake to make new client onboarding seamless from authorization to first session
Flag staffing gaps or scheduling conflicts to your supervisor before they turn into bigger issues

Data and Reporting

Keep scheduling data clean and accurate across every platform you touch (EHR, scheduling software, spreadsheets)
Build and share weekly scheduling reports that give leadership real visibility
Spot trends in cancellations or no-shows that help shape smarter workforce planning

WHAT YOU BRING

Must haves

High school diploma required, Associate's or Bachelor's degree a plus
Fluency in Mandarin or Cantonese, spoken and written, strongly preferred
1 to 2 years in scheduling, care coordination, administrative operations, or similar
Healthcare, behavioral health, home care, or ABA experience strongly preferred
Proven ability to juggle multiple priorities in a fast-paced environment without dropping the ball
Comfort with scheduling systems, EHR or case management platforms, and Microsoft Office / Google Workspace
Sharp communication skills, written and verbal, with clinical staff, families, and leadership alike
An eagle eye for detail because small errors in this role have big ripple effects

Nice to haves

Familiarity with Medicaid authorization processes and service hour tracking
Experience with ABA-specific platforms like Central Reach, Catalyst, or Theralytics
Additional bilingual ability in English/Spanish or English/Haitian Creole is a plus.

HOW WE'LL MEASURE YOUR SUCCESS

Every active client has a confirmed, fully covered schedule each week
Authorization hours are tracked and used before they expire, across all cases
Scheduling disruptions get resolved within defined timeframes
Case management records stay current, complete, and accurate
Families and staff consistently receive clear, professional, timely communication

WHY LTE CARE PLUS

We're a mission-driven ABA therapy organization delivering high-quality, evidence-based care to individuals with developmental disabilities across New York, including Mandarin- and Cantonese-speaking families who deserve care in their own language. We're growing fast, and we're building a culture rooted in operational excellence, accountability, and genuinely investing in our people.

Competitive pay based on experience, with language skills recognized as a valuable asset
Supportive leadership with clear expectations and real feedback, not guesswork
Room to grow as we scale
A collaborative team spanning clinical, operations, and HR
Work that matters, because your role directly improves outcomes for clients and families

Pay: $28.00 - $30.00 per hour

Benefits: