Oral Surgery Treatment & Insurance Coordinator

Confidential • Full-time • Roseville, California, United States • $23 - $30 / hour • 1m ago

Pay: $23–$30/hour, based on experience
Schedule: Full-Time | Overtime Opportunities Available
Additional Compensation: Bonus Opportunities Available
Practice: Busy Oral Surgery & Dental Implant Center

Position Overview

We are seeking an experienced, confident, and highly organized Treatment & Insurance Coordinator to join our busy, fast-paced oral surgery and dental implant center.

This position is responsible for treatment coordination, insurance verification and benefits, case presentation, scheduling, patient communication, and supporting an exceptional patient experience.

We are looking for a strong, outgoing, and motivated individual who thrives in a high-volume environment, takes ownership of responsibilities, and provides the highest level of customer service to patients, referring doctors, providers, and internal team members.

This position also offers a clear growth opportunity into a Treatment & Billing Coordinator role with expanded responsibilities and increased compensation.

Key Responsibilities

Treatment Coordination & Case Presentation

Coordinate new and existing patients throughout their treatment journey
Present treatment plans clearly, confidently, and professionally
Explain recommended treatment, next steps, scheduling, financial expectations, and insurance benefits
Coordinate oral surgery, dental implant, and comprehensive dental treatment
Follow up consistently with patients regarding recommended or unscheduled treatment
Schedule consultations, surgeries, procedures, and follow-up appointments
Maintain accurate treatment plans and patient documentation
Ensure patients remain informed and supported throughout their entire experience
Work closely with providers and clinical team members to maintain efficient patient flow and treatment coordination

Insurance Coordination

Verify dental and medical insurance eligibility and benefits when applicable
Obtain accurate and detailed breakdowns of benefits
Review deductibles, annual maximums, limitations, frequencies, and applicable coverage
Clearly communicate insurance benefits and estimates to patients
Submit and track pre-authorizations and predeterminations
Communicate with insurance carriers regarding benefits, eligibility, coverage, and authorization questions
Maintain accurate and current insurance information in patient records
Ensure insurance information is properly documented prior to treatment

Patient Experience & Front Office Support

Provide an outstanding level of customer service to every new and existing patient
Build strong relationships with patients, referring doctors and their teams, providers, and internal team members
Answer incoming phone calls and assist patients as needed
Assist with reception and front-office responsibilities during busy periods
Assist with patient check-in and check-out when needed
Communicate professionally and promptly with referring offices
Help coordinate referrals and ensure appropriate follow-through
Respond to patient questions and concerns professionally
Support the team where needed to maintain an efficient and positive patient experience

Requirements

Minimum 2+ years of dental treatment coordinator experience required
Strong experience with dental insurance verification and benefits
Experience presenting dental treatment plans and discussing financial expectations with patients
Strong understanding of dental terminology and insurance processes
Excellent communication and customer service skills
Confident and comfortable discussing treatment and financial information
Strong, outgoing, professional personality
Highly organized and detail-oriented
Excellent follow-through and accountability
Ability to multitask and prioritize effectively
Must thrive in a very busy, fast-paced environment
Dependable, proactive, and team-oriented

Preferred Qualifications

Experience presenting higher-value dental treatment
All-on-X, full-arch, and dental implant case presentation experience strongly preferred
Oral surgery or implant dentistry experience strongly preferred
Experience with complex treatment planning
Knowledge of CDT codes and dental insurance processes
Bilingual in Russian or Spanish preferred

Growth Opportunity — Treatment & Billing Coordinator

This position offers a clear opportunity to advance into a Treatment & Billing Coordinator role.

As the individual demonstrates strong performance and develops additional skills, future responsibilities may include:

Assisting the Office Manager with billing and revenue-cycle matters
Insurance claim submission and follow-up
Managing outstanding and aging insurance claims
Reviewing and resolving claim denials
Obtaining documentation necessary for claim payment
Following up with insurance carriers on unpaid or delayed claims
Supporting accounts receivable and patient balance follow-up
Expanding responsibility for complex treatment and financial coordination
Taking greater ownership of the treatment-to-collection process

Advancement into the Treatment & Billing Coordinator role would include increased responsibilities and increased compensation based on performance, experience, and demonstrated ability.

Compensation & Opportunity

$23–$30 per hour, based on experience
Overtime opportunities available
Bonus opportunities available
Opportunity for compensation increases as responsibilities expand
Clear advancement path into a Treatment & Billing Coordinator role
Long-term professional growth opportunities within a busy and growing oral surgery and dental implant center

Pay: $23.00 - $30.00 per hour

Expected hours: No less than 40.0 per week

Benefits: