Oral Surgery Treatment Coordinator

Lane Oral & Maxillofacial Surgery • Full-time • Bourne, Massachusetts, United States • $30 - $33 / hour • 1w ago

Job Summary:

The Treatment Coordinator at Lane Oral Surgery is the liaison between the patients and the doctor. We at Lane Oral Surgery strive to provide excellent patient care in a supportive and successful work environment. The Treatment Coordinator has the primary responsibility of ensuring that all treatment planning, sequencing, scheduling and information related to appropriate patient is documented.

The Treatment Coordinator should have a strong customer service AND business development mindset and ability. They should be able to use everyday language with a positive and friendly attitude to allow patients to understand their treatment. A thorough understanding of clinical procedures, available financial aid, insurances, case presentation, sales and patient tracking is essential for success in this role.

Reviewing the schedule the day before for accuracy
Reviewing and understanding patients’ ledger and accounts.
Understand the practice’s in and out of network insurances both medical and dental
Check all treatment plans for accuracy in procedure, insurance codes and rates
Prepare consultation packet with patient’s applicable insurance benefit information
Prepare, present and educate patient’s on their treatment plan options
Work with doctors and clinical team to address clinically based concerns for patients
Build trust and maintain patient confidentiality
Understanding insurance verification and treatment plans
Communicating patients out of pocket expense for surgical procedures with confidence.
Schedule patient’s surgeries
Submit pre-estimates to insurances for patients
Secure financial commitment from patients and collect funds as needed
Fully understand all financing options offered and be able to educate patients when applicable
Build relationships with the financing third party reps
Call patients regarding their insurance pre-estimates for surgeries scheduled
Follow up with patients who have not booked and review pre-estimates and/or treatment
Provide knowledgeable estimates of fees when pre-estimates are not applicable with the help of the Director of Patient Finances
Work in conjunction with the Director of Patient Finances to understand the offices billing practices, insurance requirements and financing resources to act as back up when necessary
Seek out continuing education courses on sales and treatment coordination to elevate consultation process
Organize tracking system/run report for monthly case conversion to present to management
Set a monthly case conversion rate and production goal with management
Liaise with referring offices to ensure optimal patient care by producing a letter and phone call
Additional or different duties may be assigned occasionally at employer’s discretion

Required Skills:

Must have Dental Office Administration experience
Must have at least one year of Oral Surgery Office experience
Ability to work in a fast-paced environment and multitask
Maintain a pleasant demeanor under pressure
Excellent organizational and interpersonal skills
Strong written and oral communication skills
Demonstrated team player at all times
Must be able willing to receive constructive criticism

We provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Pay: $30.00 - $33.00 per hour

Expected hours: No more than 40.0 per week

Benefits: