Experienced Medspa Practice Coordinator

Serenity Facial Aesthetics and Med Spa/Dental Care of Burlington • Full-time • Burlington, Massachusetts, United States • $28 - $31 / hour • 3w ago

Serenity Facial Aesthetics and Spa/ Dental care of Burlington
Full-Time | $28–$31 per hour + Generous Bonus Opportunities

Serenity Facial Aesthetics and Spa is seeking an experienced, polished, and patient-focused Practice Coordinator to join our high-end concierge practice in Burlington and Brookline, MA. Our practice combines advanced cosmetic and restorative dentistry with aesthetic services, delivering exceptional results and a premium patient experience in a warm, welcoming environment. The practice emphasizes personalized care, advanced technology, and a commitment to helping patients achieve confident smiles.

We are looking for a motivated professional who excels at patient relationship management, treatment coordination, lead conversion, and creating a luxury hospitality experience from the first interaction through treatment completion.

Compensation & Benefits

$28–$31 per hour (based on experience)
Generous performance-based bonus opportunities
Medical insurance
In-house dental care benefits
Complimentary and discounted aesthetic treatments
Retirement plan
Paid Time Off (PTO)
Professional development assistance
Growth opportunities within a thriving, patient-centered practice

What You'll Do

Medspa Patient Experience & Concierge Service

Welcome and assist patients with a warm, professional, high-touch approach
Deliver a luxury patient experience at every touchpoint
Manage front desk and reception responsibilities
Coordinate appointments and follow-up communications
Answer phones, emails, and patient inquiries promptly and professionally

Treatment Coordination & Consultations

Conduct aesthetic consultations and discuss treatment options
Present and explain dental and medical aesthetic treatment plans
Educate patients on procedures, financing, and scheduling
Track treatment acceptance and assist patients through the decision-making process
Coordinate comprehensive care plans across dental and aesthetic services

Lead Management & Practice Growth

Convert incoming leads into scheduled consultations and treatment starts
Follow up with prospective patients using established sales and communication workflows
Maintain accurate CRM records and patient communication histories
Support practice marketing initiatives and patient retention efforts

Administrative & Technology Responsibilities

Utilize EMR and CRM systems effectively and accurately
Maintain patient records and treatment documentation
Verify information and support office operational efficiency
Collaborate closely with clinical and administrative team members

Required Qualifications

Minimum 2 years of Medspa exerience
Minimum 1 year of dental experience
Experience presenting treatment plans and discussing elective procedures
Strong lead conversion, sales, or patient coordinator experience
Experience with EMR and CRM software
Excellent communication, interpersonal, and customer service skills
Professional appearance and demeanor
Ability to multitask in a fast-paced, concierge-style environment

Preferred Qualifications

Experience in medspa, cosmetic dentistry, aesthetic medicine, plastic surgery, or luxury hospitality environments
Proven track record of treatment acceptance and patient conversion success

Ideal Candidate

You are outgoing, polished, organized, and genuinely passionate about helping people look and feel their best. You thrive in a relationship-driven environment, understand both dental and aesthetic patient journeys, and have the confidence to build trust while guiding patients through treatment decisions.

Job Type: Full-time
Pay: $28.00–$31.00 per hour plus bonus opportunities

Apply today to join a practice where exceptional patient care, innovation, and concierge-level service come together.

Pay: $28.00 - $31.00 per hour

Benefits:

401(k)
Dental insurance
Paid time off

Experience:

Med spa: 2 years (Required)
sales: 1 year (Required)
dental: 1 year (Preferred)

Work Location: In person

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