Operations Manager

Washington Dentistry, PC- Joel W. Lovell, DMD • Full-time • Washington, Illinois, United States • $80.02k - $87.88k / year • 3w ago

Job Title: Dental Office Operations Manager

Location: Washington Dentistry - Washington, IL

Job Type: Full-Time

Reports to: CEO

About Us:

Washington Dentistry, PC is a growing dental practice dedicated to exceeding patient expectations and providing a 5-star patient experience. We prioritize continuous growth and development for our team members, creating an empowering and supportive work environment.

Job Summary:

The Operations Manager is a key leadership role, serving as the right-hand person to the Visionary/CEO. In this position, you will be responsible for translating the company’s vision into actionable, strategic plans and ensuring these are executed flawlessly across all departments. The ideal candidate is a resilient, results-oriented individual with a proven track record of scaling businesses, specifically having experience in taking a business from $4M in revenue and doubling it.

Responsibilities:

1. Own Daily Operations

Lead daily huddle and prepare the team for the day
Manage the schedule for productivity and flow
Anticipate and solve operational issues in real time
Ensure the day runs smoothly without doctor intervention

2. Drive Team Accountability

Run weekly team meetings and check-ins
Track individual and team performance
Address performance issues quickly and directly
Reinforce culture, expectations, and standards daily

3. Own the Practice Scoreboard

Track daily, weekly, and monthly KPIs
Monitor production, collections, case acceptance, and schedule utilization
Identify trends and bring solutions
Keep leadership informed with clear reporting

4. Build and Maintain Systems

Document workflows and core processes
Implement and maintain SOPs and checklists
Ensure systems are consistently followed
Improve systems over time to increase efficiency

5. Lead Hiring and Onboarding

Coordinate hiring process and interviews
Support candidate selection and decision-making
Lead onboarding and early training
Ensure new hires integrate quickly into the team

6. Oversee Patient Experience

Monitor front office flow and patient interactions
Address service breakdowns immediately
Train team on communication and service standards
Ensure a consistent, high-quality patient experience

7. Support Doctor and Practice Growth

Execute on key initiatives and priorities
Filter and prioritize issues before escalating
Protect doctor’s time and focus
Help remove the doctor as the bottleneck

Qualifications:

Proven experience in an operations, integrator, or leadership role where you were responsible for driving results, not just supporting them
Strong ability to lead, coach, and hold a team accountable to clear standards and outcomes
Comfortable making decisions and solving problems quickly without constant direction
High ownership mindset. You take responsibility for outcomes, not just tasks
Able to operate in a fast-paced environment and stay steady under pressure
Clear, direct communicator who can navigate conversations with both team members and leadership
Strong organizational and execution skills. You follow through and close loops
Able to balance big-picture thinking with day-to-day execution
Experience in dental or healthcare is a plus, but not required for the right operator

What We Offer:

Base Salary: $60,000 – $85,000 (based on experience and leadership capacity)
Performance Bonus: Additional upside tied to practice growth, team performance, and key KPIs
Total Compensation Potential: $70,000 – $100,000+ for the right operator who drives results

What you are stepping into:

A growing, high-performing dental practice with strong momentum
A leadership team that values ownership, execution, and accountability
A role with real influence. You will shape the team, systems, and direction of the business
A clear path for growth as the practice continues to expand

Pay: $80,018.53 - $87,879.23 per year

Benefits: