Dental Office Manager

NorthStar Dental Partners • Full-time • Lighthouse Point, Florida, United States • $28 / hour • 1w ago

SUMMARY DESCRIPTION:

The Dental Office Manager ensures fundamental systems and protocols are in place within the dental office, allowing the Doctor to focus on delivering optimal patient care.

PRIMARY FUNCTIONS:

The Manager will maintain the office budget to achieve profitability, build positive relationships with the dentist, regional manager and dental team members, manage schedules to meet daily dentistry goals and assume a leadership role in motivating office team members and proactively seeking ways to improve the dental practice.

DUTIES AND RESPONSIBILITIES:

Actively leads and participates in the morning huddle
Set an example of exemplary customer service
Explain financial obligations and payment options
Review new patient accounts for accuracy
Process EOB’s daily
Review schedules for productivity on a daily basis and weekly basis
Ensure all provider charges are posted correctly
Ensure daily deposits are completed on time with accuracy
Train team and ensure effective customer service skills
Responsible for meeting the minimum monthly performance goals
Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner
Professionalism and leadership
Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage
Prepare and process referrals
Order office supplies
Adhere to HIPAA privacy policy
Time clock management – clear flags and adjust hours, approve staff timecards on a weekly basis
Coordinate daily staffing per schedules
Recognize staff accomplishments
Document employee performance and inter-office conflict confidentially
Conduct employee performance evaluations with doctor and RM

SKILLS AND SPECIFICATIONS:

Ability to write clearly, concisely, logically, and legibly
Demonstrate accuracy in spelling and basic mathematics
Speak, understand and write grammatically correct English
Excellent customer service and phone etiquette skills
Demonstrate thorough knowledge of Dentistry including dental terminology, technology, health maintenance, procedures
Knowledge of insurance plans and payment/collection processes

Maintain a professional demeanor at all times