Dental Front Desk Scheduler -Staples Mill

Virginia Family Dentistry • Full-time • Glen Allen, Virginia, United States • $18 - $24 / hour • 1d ago

Virginia Family Dentistry is looking for an experienced Front Desk Scheduler to join our Staples Mill team!

Pay range is $18-$24/hour based on experience.

Typical work hours are 8 am-5 pm Monday-Friday.

Front desk team members perform routine clerical and administrative work such as answering telephones, greeting patients, updating patient information, inquiries, scheduling appointments, and record-keeping. The scheduler is responsible for maintaining an efficient and productive schedule.

Essential Job Functions

Review schedules daily to fill any open appointment times. Monitor changes continuously throughout the day as schedule changes to fill open times
Confirm, schedule, and follow up on unscheduled appointments
Greet patients, answer telephones, and check office emails daily
Run necessary patient reports and make follow up and treatment calls
Ensure all patient appointment information is up to date including updated insurance information, current address, phone number, email, time allowed for the appointment, and if there are any past due balances
Partner with insurance coordinator on any pre-treatment cost estimates or insurance needs to be updated
Communicate with accounts receivable coordinator if there is a balance due or financial arrangement need to be made
Partner with the specialist or hygiene coordinators as needed
Review treatment plans with patients to give an understanding of the treatment needed and the insurance coverage of that treatment

Minimum Qualifications

1 year or more of dental office experience

Competencies

Excellent communication skills
Time management
Confidentiality
Attention to detail
Teamwork

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Benefits

Virginia Family Dentistry’s full-time employees enjoy a great benefits package including 401(k) profit sharing, dental and orthodontic care, health insurance, paid time off, paid holidays, paid uniforms, vision insurance, disability insurance, life insurance, wellness benefits, continuing education, and more!

About Virginia Family Dentistry

For 50 years, Virginia Family Dentistry has proudly served the greater Richmond area community. Although we have grown over the years, our individual offices have their own personality, pace, and style.

Our Core Values

Never compromise quality care
Treat everyone with respect and appreciation
Communicate clearly, openly, and honestly
Be positive, dependable, and efficient
Take the time to train everyone
Lead by example

Virginia Family Dentistry is dentist-owned. This means that decisions come directly from the doctors you work with. This structure puts the employees’ voices and patients’ needs first. With multiple locations and specialties, there are many opportunities for growth and career advancement.

This is a non-exempt, hourly position.

Virginia Family Dentistry is an equal opportunity employer.

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