Practice Manager

Just 4 Kids Pediatric Dentistry & Sedation • Full-time • Richmond, Virginia, United States • $72k - $75k / year • 2m ago

The Practice Manager at Just 4 Kids Pediatric Dentistry provides strategic and operational leadership to ensure the smooth functioning, financial health, and outstanding service delivery of the practice. This role oversees administrative, clinical, and financial operations while supporting staff development, ensuring compliance, and promoting growth through marketing and systems optimization. The Practice Manager works closely with the Assistant Office Manager/Billing Coordinator and partners directly with the Owner/Doctor to implement the vision and long-term goals of the practice.

About Just 4 Kids Pediatric Dentistry & Sedation

Company Profile Welcome to Just 4 Kids Pediatric Dentistry, where we create healthy smiles and wonderful experiences! Our mission is to provide exceptional pediatric dental care in a warm, fun, and supportive environment for both our patients, parents and our team members. Why Work With Us? At Just 4 Kids, we believe that work should be as enjoyable as it is rewarding. Our team is made up of passionate, energetic, talented and dedicated professionals who love making a difference in children's lives. We foster a positive, team-oriented culture where employees feel valued, appreciated, and empowered to grow in their careers. What We Offer: A fun and engaging work environment filled with smiles, laughter, and teamwork Supportive leadership that invests in your growth and development A chance to work with an amazing team that feels like family Opportunities for career advancement and continuing education A culture that values work-life balance and employee well-being Our Culture & Work Environment We take pride in maintaining a welcoming, upbeat, and kid-friendly atmosphere. Every day, our staff has the opportunity to positively impact children's dental health while working in a fun and dynamic setting. From celebrating milestones to team-building activities, we know how to mix professionalism with fun! Join Our Team! If you're looking for a rewarding career in a workplace that values you, encourages you, and supports your growth, Just 4 Kids Pediatric Dentistry is the perfect place for you. We invite passionate, talented and enthusiastic individuals to apply and become part of our growing family! Just 4 Kids Pediatric Dentistry – Where a Career Means More Than Just a Job!

Description

Key Responsibilities:

Strategic & Operational Leadership

Work closely with the Owner/Doctor to achieve the vision and goals of the practice, aligning daily operations with long-term strategic plans.
Oversee all departments (front office, clinical, billing) to ensure consistent execution of high standards and workflows.
Maintain full compliance with HIPAA, OSHA, Medicaid regulations, and other governing entities.
Identify and implement systems and technologies that improve operational efficiency.

Financial Oversight

Monitor production, collections, and expenses to ensure fiscal health of the practice.
Collaborate closely with the Assistant Office Manager/Billing Coordinator to manage insurance claims, patient billing, and collections.
Analyze and report on financial performance, accounts receivable, and key performance indicators.
Approve budgets, manage vendor contracts, and control overhead costs.

Staff Management & Performance Evaluations

Recruit, hire, onboard, and manage both clinical and administrative team members.
Coordinate schedules, time-off requests, and staffing levels to meet production goals.
Conduct quarterly, semi-annual, and annual performance evaluations for all employees.
Foster a high-performance team culture through training, accountability, and recognition.

Patient Experience & Quality Assurance

Ensure patients and families receive exceptional care and customer service at every visit.
Address escalated concerns or complaints in a professional and timely manner.
Monitor satisfaction data and reviews to identify and address service improvement areas.

Marketing & Practice Growth

Lead the planning, implementation, and evaluation of internal and external marketing strategies.
Oversee new patient acquisition efforts, referral campaigns, and school/community outreach.
Manage the practice’s digital reputation through review solicitation and social media content.
Track marketing performance metrics and adjust strategies to meet growth objectives.

Qualifications:

3–5 years of dental or medical office management experience (required).
Proven leadership in managing clinical and administrative teams.
Proficient in Dentrix, Dental Intelligence, and insurance billing systems (required).
Strong understanding of Medicaid, PPO, and fee-for-service models.
Demonstrated experience conducting structured staff performance evaluations.
Excellent interpersonal, organizational, and problem-solving skills.
Bachelor’s degree in healthcare administration, business, or related field (preferred).
Bilingual in English and Spanish is a plus.

Salary

$72,000 - $75,000 per year

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