Overview
We are seeking a dedicated and detail-oriented Patient Coordinator to join our healthcare team. The Patient Coordinator plays a key role in supporting patients throughout their journey with our practice. This position ensures that patients receive exceptional service, accurate information, and a smooth experience from their first inquiry through ongoing care. The Patient Coordinator works closely with clinical and administrative teams to maintain efficient operations, clear communication, and a compassionate environment for all patients.Your expertise will contribute to delivering exceptional patient care and operational excellence within our healthcare facility.

Key Responsibilities

Manage daily patient interactions, including phone calls, emails, and scheduling requests.
Provide friendly, informative, and timely support to patients and their families.
Assist with scheduling appointments, consultations, and follow-up visits.
Maintain accurate and organized patient records and documentation.
Collaborate with clinical and administrative staff to ensure a seamless patient experience.
Support patients with general questions regarding services, processes, and next steps.
Help coordinate patient flow and ensure that all necessary paperwork and information are completed.
Identify and escalate any patient concerns or issues to management as needed.
Contribute to a positive and respectful team culture by supporting colleagues and

communicating clearly.

Qualifications

Experience working in a medical or healthcare environment preferred.
Familiarity with insurance processes is helpful but not required.
Strong organizational skills and the ability to manage multiple tasks effectively.
Excellent written and verbal communication skills.
Ability to remain calm, professional, and compassionate in high-stress or emotional situations.
Strong problem-solving skills with the ability to think quickly and offer solutions.
Team-oriented mindset with the ability to collaborate effectively.
Based in the United States.

Competencies

Communication: Clear, professional, empathetic communicator with patients and staff.
Collaboration: Works well with clinical, administrative, and leadership teams.
Operational Excellence: Organized and efficient; maintains accuracy in scheduling and documentation.
Service Orientation: Prioritizes a compassionate, patient-centered approach.
Adaptability: Flexible and able to adjust to changing needs within the practice.
Problem Solving: Able to identify issues and bring forward appropriate solutions.
Professionalism: Maintains a respectful, calm, and positive demeanor at all times.

Opportunities for Growth

Comprehensive training across all areas of patient coordination.
Development of strong knowledge of available treatments and services.
Opportunity to gain experience in specialized patient care processes.
Work with a collaborative team that values support, communication, and growth.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: Remote

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Patient Coordinator