Practice Overview
We are a doctor-owned, boutique dental practice in Rogers, Arkansas, operating on a fee-for-service model. Our focus is scientifically based, holistic, conservative, and aesthetically driven care with exceptional patient service. We're a small, collaborative team seeking a long-term team member passionate about patient-centered dentistry.

Job Summary
We are hiring a reliable, phone-savvy Scheduling Coordinator to own patient scheduling, keep our schedule full and optimized, and deliver outstanding service. This is a key front-office role requiring confidence with outbound calls, strong organization, and a track record of stable employment. Ideal for someone excited to grow with our innovative practice.

***Must be looking for long-term employment

Key Responsibilities

Proactively manage and fill the daily/weekly patient schedule for maximum efficiency and provider productivity.
Make outbound calls to patients for confirmations, follow-ups, recalls, and treatment coordination.
Maintain accurate patient records and appointment data in Dentrix software (training provided if needed).
Verify insurance eligibility as needed, explain benefits, and handle basic billing inquiries promptly.
Provide friendly, clear communication via phone, email, and in-person to build patient trust.
Perform general administrative support (filing, supplies, compliance tasks).
Ensure full HIPAA compliance and contribute to smooth office workflow.

Required Qualifications (Must-Haves – Applicants without these will not be considered)

1+ years of experience in dental front office, scheduling, or reception (dental preferred; medical/hospitality with heavy phone scheduling considered).
Proven comfort and success with high-volume outbound and inbound phone calls (must enjoy phone work).
Strong organizational skills, attention to detail, and a sense of urgency to keep schedules full.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to learn Dentrix software quickly (prior experience a plus).
Hospitality or Sales experience is a plus
Clean background and stable work history (long-term roles preferred).

Preferred Qualifications (Nice-to-Haves)

Familiarity with dental terminology and insurance verification processes.
Experience in a fee-for-service or boutique/private practice setting is ideal.
Customer service background in hospitality or high-touch environments.

What We Offer

Competitive hourly pay (will discuss in interview).
Benefits available
Supportive, growth-oriented team in a modern, patient-focused practice.

How to Apply
If this sounds like you are the right fit, apply through Indeed with your resume AND a brief note (2–4 sentences) answering:

How many years of phone-based scheduling or front-office experience do you have?
Why are you drawn to Dr. Nick's holistic, fee-for-service dental practice?

Incomplete applications or those without the required note will not be reviewed. We look forward to hearing from qualified candidates ready to make a difference!

Pay: $19.00 - $25.00 per hour

Benefits:

Continuing education credits
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Paid training
Professional development assistance

Application Question(s):

On a scale of 1–10, how comfortable are you making outbound sales/recall calls?
Why are you leaving your current job?
Why are you drawn to Dr. Nick's holistic, fee-for-service dental practice?
How many years of dental or medical front office experience do you have (Not CNA or Medical Assisting)?
What is your availability for an interview? Please provide two options.

License/Certification:

Registered Dental Assistant (Preferred)

Work Location: In person

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