Danville Dental Associates is a fast paced growing practice. We offer a great work environment; with an energetic team . We are looking to add someone who is friendly, outgoing, reliable and skilled at multitasking.

Call Center Operator and Front Desk Representative

Responsible for timely and successful management of all inbound calls on a multiple-line phone system;

Greet callers in a friendly, professional manner by exercising active listening and using the appropriate communication scripts, as directed, to handle different topics for patients’ varying needs;
Transfer calls to the appropriate extensions throughout the practice;
Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service

Assist in establishing new patients as they contact the Practice, which includes;

Collect and process intake information according to company customer service standards;
Schedule appointments for new patients, with the appropriate provider, ensuring accurate demographic information is entered in practice management software;
Inform callers of items to bring to their next appointment, to ensure optimal care coordination (i.e., previous dental records, referral information & pertinent medical records, if applicable; copays and appropriate documentation, such as insurance card).
Remind the callers of the cancellation policy,

Schedule Emergency Patients

Assist in the scheduling of emergency care patients reported by the emergency on-call service, and record these patients on the appropriate spreadsheet.

Patient related tasks

Greet patients upon arrival and assist with check in procedure as needed
Make sure all pertinent information for the patient is current and all necessary forms are complete
Assist patients with billing and/or insurance questions or refer to appropriate staff member;
Make patients aware of payment options available and assist them as needed;
Collect payments from the patient and process payments accordingly;
Check out patients by posting services and payments for the day’s visit;
Follow up with patients when pre-treatments are received;
Scan documents related to the patient (i.e. insurance card, letters, referral slips, etc.) into the computer’s practice management software;
Address patient complaints when possible or refer to the appropriate staff member or manager for resolution

Scheduling and other tasks

Keep schedules full by confirming patients, following up on automated appointment confirmation software reports and scheduling additional patients when there are cancellations;
Call patients who are late for their appointment; fill any holes in the schedule
Prepare end-of-day reports and deposits

Skills & Requirements

High school diploma or GED required
Three or more years of experience as Front Desk or Call Center Representative or similar role;
Punctuality and dedicated attendance
Hands on experience with office machines (for example fax, printer etc.);
Knowledge of general office procedures preferred;
Sense of ownership and pride in your performance and its impact on the Practice’s success;
Team player;
Great interpersonal and verbal communication skills;
Possess an excellent patient-service orientation;
Proficient computer skills;
Possess ability to respect confidential information, financial or personal;
Ability to remain calm when dealing with difficult people or situations;
Perform duties with attention to detail;
Ability to problem-solve.

Additional Skills Preferred

Experience in the dental field is a plus
Experience with electronic medical records and patient management systems
Experience with scheduling for multiple providers
Knowledge of HIPAA privacy laws

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Call center: 3 years (Required)
Medical or dental office: 2 years (Required)

Work Location: In person

Danville Dental Associates jobs

Call Center Representative & Dental Front Office