Description:
Fun, friendly team; Dr. Chaffee is a board examiner and teaches orthodontics internationally. His focus is on excellence in orthodontic treatment. Our motto is "Come as a patient, leave as a friend".
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Coordinate patient scheduling process to maximize doctor and hygiene production, coordinate incoming patient flow with clinical staff.
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Develop an in-depth understanding of our current treatment plans.
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Prepare financial treatment plans and present to patients.
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Answer patient questions and handle patient complaints, manage patient relations, investigate patient concerns, and educate patients of procedures.
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Follow-up with patients regarding doctor’s treatment plans and schedule appointments.
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Contact insurance companies to verify coverage and fee schedule. Complete insurance breakdown accurately and completely.
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Present fees and give estimates of treatment. Document financial arrangements and commitments to pay.
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Assist patients with completion of insurance forms.
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Communicates effectively with patients and addresses a variety of patient-needs
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Work with the Practice Manager to develop financial terms that benefit our practice as well as the patients and their families.
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Consistently meet monthly new treatment start goals.
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Prepare financial options and potential new patient files at least two days in advance of scheduled meeting. Confirm appointments one day in advance via telephone.
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Schedule initial treatment.
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Conduct new patient exam, take initial photographs and X-ray. Communicate new patient concerns to doctor during initial consult prior to doctor meeting patient.
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Make follow up telephone calls to prospective patients following initial meeting to those that have not decided.
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Follow up with referring dentist to answer questions related to X-rays, proposed treatment plan, etc.
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Prepare referral letters on behalf of the Doctors for referring doctors, parents and/or patients.
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Compile monthly new patient report including new patients, starting records and starts.
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Exercise good teamwork and partner with team to create good patient experience.
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Routinely assist with administrative duties.
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Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
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Navigate software without assistance.
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Must always represent the practice in a professional, pleasant, and cooperative manner.
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Maintain regular attendance and adhere to assigned work schedules and office policies.
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Follow OSHA guidelines and maintain safe and effective working habits; report any unsafe conditions to the Practice Manager.
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Must be flexible.
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Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
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Serve as backup for the front desk or as Orthodontic Technician as needed.
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May be required to travel between office locations. Must be insurable by the company’s insurance.
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Performs other related duties as necessary or assigned by management.
Requirements:
Minimum Requirements:
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Working knowledge of dental and orthodontic terminology and practices.
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Must be comfortable in a fast paced, quickly changing environment.
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Strong organization, interpersonal and communication skills are essential.
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Comfortable interacting with the general public.
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Must have sales experience.
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As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Education and Experience:
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High School Diploma or equivalent
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Minimum three to five (3-5) years’ experience as a Dental or Orthodontic Technician or relevant experience.
Physical Requirements:
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Ability to sit, stand and walk for extended periods of time.
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Ability to lift up to 25 pounds.
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Excellent speaking and listening skills, requiring the perception of speech.
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Must have high finger dexterity to perform duties involving work on the computer.
Equipment Used:
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General office equipment (e.g. computer).
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