Dental New Patient Coordinator – Hybrid or Virtual

Garland K. Davis DDS • Full-time • Laurel, Maryland, United States • $25 - $35 / hour • 1w ago

Be the First Voice of Trusted Dental Care

Work from home or join us on-site. Drive growth. Build trust. Make an impact.

Garland Davis, DDS is a high-performing, privately-owned general dental practice with a clear mission: serve 10,000 patients annually with exceptional care. We're seeking a New Patient Coordinator who can confidently manage high lead volume, build authentic connections, and convert interest into action. This is a critical role at the front line of our growth.

You’ll be the first point of contact for prospective patients—whether remote or in-office—offering clear, confident guidance while ensuring each person feels valued from the start. If you're experienced, strategic, and results-driven, this is the kind of role where your leadership will be felt daily.

What You’ll Do

Serve as the first contact for new patient leads via phone, text, and email
Follow up within 24–48 hours and manage a volume of 200+ new patient inquiries monthly
Build rapport and guide patients through scheduling and treatment decisions
Communicate clearly and confidently about services, costs, and next steps
Maintain clean and accurate documentation, follow-up tasks, and reporting
Collaborate with internal clinical and administrative teams for seamless transitions
Analyze lead performance, monitor conversion rates, and recommend improvements
Represent the practice with professionalism, warmth, and consistency

What You’ll Offer

Minimum 5 years of experience in dental scheduling, new patient coordination, or sales (required)
Demonstrated success in high-volume lead conversion and relationship building
Strong written and verbal communication skills across platforms
Ability to handle objections, present treatment options, and schedule with clarity
Organized, self-motivated, and consistent in follow-through
Proficient in dental software, scheduling systems, and CRM tools
Bilingual (English/Spanish) highly preferred
Dental assisting experience is a plus, but not required
Must be comfortable working on camera throughout the day
Must be tech-proficient and capable of working independently in a virtual environment

Position Details

This position is open to both remote (1099 contractor) and hybrid (W2 employee) candidates.

Remote (1099)

Fully virtual
Flexible within business hours (EST)
$25–$35/hr based on experience
4% performance bonus on total office collections
Paid training and mentorship

Hybrid (W2)

2–3 days per week in our Laurel, MD office
Full-time employee status with benefits
Same pay and bonus structure
Access to full medical, dental, vision, 401(k), PTO, and other employee benefits

About Us

We are a privately owned, 8-operatory dental practice serving over 9,500 active patients. As a fee-for-service office, we do not participate in HMOs or Medicaid. We’re in-network with only three PPOs, allowing us to focus on delivering care—not chasing quotas.

Our culture is centered on integrity, collaboration, consistency, and compassion. We prioritize clarity and over-communication because it drives trust—with patients and within our team.

Ideal Candidates

Are assertive without being aggressive
Communicate with intention and care
Know how to ask the right questions and listen for the real answer
Can identify a patient’s hesitation and address it with clarity and empathy
Work well independently, take feedback well, and perform under pressure
Are dependable, organized, and driven to hit performance benchmarks

If you’re ready to help us scale while upholding a high standard of service, apply now.
We’re looking for team members who lead with purpose and deliver results.