About Us:
Midwest Biohealth is a patient-first dental practice that blends clinical excellence with a holistic philosophy. We value integrity, empathy, and a team culture where your voice matters and your career growth is supported. With over 40 years of experience we strive to offer the highest levels of professionalism for both our patients and our team.
Overview:
Join our team and contribute to delivering the exceptional patient experience. We take great care of our staff (whom we call family) and strive to be a destination employer. We work diligently to cultivate a work culture where professionals are encouraged, passionate, and excited about their role within the team. We’re seeking a motivated, compassionate Dental Front Desk person who thrives in a team environment and is passionate about the connection between oral health and whole-body wellness. We are not part of any insurance network, we are a payment at time of service practice.
We are seeking a dedicated and organized person to join our team. The ideal candidate will play a crucial role in ensuring smooth operations at our dental practice by managing patient interactions, scheduling appointments, and maintaining accurate dental / medical records. This position requires excellent communication skills, attention to detail, and a strong understanding of dental terminology and administrative processes. All Staff members are cross trained, so as a team we can support each other in a quest to provide the best experience for our patients and have an enjoyable day with our work family
Duties
- Greet patients warmly and assist them with the check-in process.
- Schedule and confirm appointments using electronic health record (EHR) systems such Dentrix and Solution Reach
- Manage patient inquiries via phone and in-person, demonstrating excellent phone etiquette.
- We are not in network with any insurance company.
- Verify insurance information and handle payments. We are an insurance free dental practice. We help patients maximize their insurance benefits, but we do not accept insurance payments.
- Maintain patient records in compliance with HIPAA regulations while ensuring confidentiality.
- Conduct documentation reviews to ensure accuracy in medical records.
- Provide clerical support including filing, typing, and maintaining office organization.
- Collaborate with dental staff to ensure efficient patient flow and care plans.
Skills
- Strong understanding of medical terminology, dental terminology, ICD coding (ICD-9 and ICD-10), and CPT coding.
- Experience in medical office management or administrative support within a clinic setting is highly desirable.
- Excellent computer skills including proficiency in Microsoft Office Suite.
- Familiarity with multi-line phone systems and strong typing skills.
- Previous experience as a Medical Receptionist or Dental Receptionist is an asset.
- Ability to manage patient service effectively while maintaining a professional demeanor. Join our team to contribute to a positive patient experience while advancing your career in the dental field!
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Ability to Commute:
- New Albany, OH 43054 (Required)
Ability to Relocate:
- New Albany, OH 43054: Relocate before starting work (Required)
Work Location: In person
