About Gemini Dental
Gemini Dental is a family-owned and operated dental practice with over 25 years of experience, serving the Miami community through its two convenient locations in Doral and South Miami. Founded by brothers Dr. Luis Velis and Dr. Jorge Velis, both graduates of the University of Florida's residency program in General Dentistry, the practice provides top-quality and affordable dental care.
The practice offers a comprehensive range of services, including preventive family dentistry, cosmetic procedures such as Invisalign aligners, crowns, teeth whitening, veneers, and restorative treatments like dental implants. Gemini Dental accepts most PPO dental plans and welcomes new patients without insurance, offering 0% interest financing options to ensure accessible care for all.
With a commitment to enhancing smiles and promoting oral health, Gemini Dental strives to create a comfortable and welcoming environment for patients of all ages.
Position Overview
We are seeking a highly organized and proactive Dental Office Manager to oversee the daily operations of our two dental offices in Miami with 5 receptionists, 5 dental assistants, 4 hygienists. This role is crucial to ensuring administrative efficiency, patient satisfaction, and compliance with internal processes. The ideal candidate will be a strong leader with experience in personnel management, financial oversight, and process improvement.
Key Responsibilities
Personnel & Office Management
- Recruit, hire, train, and onboard new team members.
- Manage staff schedules, monitor attendance, and handle performance evaluations.
- Address staff complaints, conflicts, and terminations as needed.
- Assess, refine, and propose improvements to operational workflows.
- Ensure compliance with OSHA, HIPAA, and other healthcare regulations.
- Maintain a positive, professional work environment that fosters teamwork and productivity.
Financial & Administrative Management
- Manage accounts payable, including regular utility payments (electricity, water, rent, insurance, etc.).
- Oversee patient billing, collections, and insurance claim processing.
- Maintain financial records, track expenses, and optimize budget efficiency.
- Analyze financial reports to identify cost-saving opportunities and revenue growth strategies.
Inventory & Supplier Management
- Track and manage inventory levels for dental materials, office supplies, and equipment.
- Coordinate purchases and negotiate contracts with suppliers and vendors.
- Ensure timely restocking of materials to prevent operational disruptions.
Patient Experience & Customer Service
- Supervise front desk operations to ensure efficient patient scheduling and check-ins.
- Address and resolve patient concerns or complaints professionally.
- Implement strategies to enhance patient retention and satisfaction.
- Oversee treatment plan coordination and ensure financial discussions are handled appropriately.
Operational Oversight
- Monitor and improve office workflows to enhance efficiency and service quality.
- Ensure proper maintenance and cleanliness of both office locations.
- Coordinate IT and equipment maintenance, including dental software and hardware support.
- Implement marketing initiatives, including patient referral programs and online presence management.
Required Qualifications & Experience
· 5-7 years of experience in dental or medical office management.
· Strong leadership, problem-solving, and decision-making skills. Ability to recruit, train, and lead a high-performing dental team.
· Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
· Experience in budgeting, billing, insurance claims, and expense tracking.
· Experience with Quickbooks and Excell.
· Familiarity with insurance billing, claims processing, and regulatory compliance.
· Excellent organizational, multitasking, and customer service skills.
· Strong skills in workflow optimization and daily clinic operations.
· Proficiency in tracking, ordering, and negotiating dental supplies and vendor contracts.
· Knowledge of HIPAA, OSHA, and infection control regulations to ensure compliance.
· Fluency in English and Spanish to effectively communicate with staff and patients.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
