Treatment Coordinator - PCC Los Altos

PCC Los Altos • Full-time • Los Altos, California, United States • $29 - $32 / hour • 3m ago

At the Peninsula Center of Cosmetic Dentistry, our team is the foundation of the exceptional care we provide. Serving the Bay Area, our experienced and world-class staff deliver high-quality cosmetic and general dental care in a patient-focused environment.

Our team works together to provide a full range of services, including Digital Smile Design technology, 3D facial design, and smile test drive “previews,” ensuring each patient receives personalized, confidence-boosting care. Anxiety-free treatments, advanced techniques, and individualized attention make every visit comfortable and transformative.

Joining the Peninsula Center of Cosmetic Dentistry means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work directly impacts patients’ oral health and self-confidence. With a collaborative culture, focus on innovation, and commitment to excellence, team members have the tools and environment to thrive.

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

Work Schedule: M-F 7:45am-5pm, one closing shift per week ending at 5:30pm

Qualifications:

Dental office experienced 2 - 4 years required
Prio working experience with Dentrix Ascend (preferred)

Key Responsibilities:

Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient. 
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 
Collect payments and copays. 
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.  
Schedule new patients within two to four days of their initial call. 
Ensure that all patient records are current and accurate.

By joining our team, you will have:

3 weeks PTO & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities

Additional information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

This is a clinical working environment where potential exposure to hazardous waste and blood-borne pathogens is possible. Requires prolonged periods of standing, leaning, and bending. Must be able to lift 15 pounds at times.

Job Type: Full-time

Pay: $29.00 - $32.00 per hour

Expected hours: 40 per week

Benefits: