Front Desk Receptionist

Empire Dental Center • Full-time • Houston, Texas, United States • $20 - $26 / hour • 1w ago

Our established private dental practice is seeking an experienced, professional, and highly organized Front Desk Receptionist to support daily front office operations. This is a key position within our office, serving as the first point of contact for our patients and helping ensure the schedule runs efficiently each day.

A major responsibility of this role is promptly answering incoming phone calls in a professional, friendly, and respectful manner, ensuring that every patient receives excellent service and feels welcome in our office. Managing phone calls efficiently while maintaining a positive patient experience is one of the most important aspects of this position.

Responsibilities also include making outbound calls to confirm appointments, follow up with patients, assist with unscheduled treatment, and help maintain a full and productive practice schedule. The ideal candidate is comfortable handling a high volume of phone communication while staying organized and focused.

Additional responsibilities may include:

Greeting and checking in patients
Scheduling and managing appointments
Verifying insurance and understanding PPO plans
Assisting with treatment plan presentation and financial discussions
Maintaining accurate patient records
Coordinating with the clinical team to ensure smooth daily operations

We are looking for a strong, dependable candidate with at least 3 years of dental front office experience who is comfortable working in a busy private practice environment. Bilingual communication skills (English/Spanish) are highly valued, as we serve a diverse patient community.

The ideal candidate is:

Organized and detail-oriented
Professional and dependable
Comfortable answering and managing phone calls throughout the day
Friendly and patient-focused
Experienced with dental scheduling and insurance verification

Experience with Open Dental software and PPO insurance plans is highly preferred.

Our practice has been serving the community for many years and values teamwork, professionalism, and excellent patient care. We offer top compensation for the right candidate who can help keep our schedule productive and provide outstanding service to our patients.

Pay: $20.00 - $26.00 per hour

Benefits:

Employee discount
Paid time off

Work Location: In person

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