Front Office Manager / Lead Treatment Coordinator
Full-Time – On-Site
Are you an experienced, motivated, and charismatic professional with a passion for delivering exceptional patient experiences? Do you thrive in a high-end, patient-centered dental environment where excellence is the standard? If so, we invite you to become part of our premier dental practice.
We are a distinguished private dental practice known for our commitment to excellence, providing a full spectrum of dental services to our valued community. We are seeking a dynamic Front Office Manager / Lead Treatment Coordinator who embodies professionalism, leadership, and an unparalleled dedication to patient care.
What We Offer:
- A supportive, positive, and collaborative work environment
- Competitive compensation tailored to experience and expertise
- Unlimited earning potential based on performance
- The opportunity to work with a skilled team dedicated to clinical and operational excellence
- Ongoing training and growth potential in a thriving, patient-focused practice
Your Role & Responsibilities:
- Front office operations and ensure consistent execution of protocols
- Serve as the face of the practice, warmly greeting and assisting patients
- Answer calls professionally and manage the phone system effectively
- Oversee scheduling and coordinate comprehensive treatment plans to optimize production and patient care
- Deliver an outstanding patient experience by addressing inquiries and concerns with compassion
- Maintain and manage patient records with impeccable accuracy and attention to detail
- Excellent Treatment Coordinator and exceptional ability in development and presentation of treatment plans. Collaborate closely with the clinical team to ensure seamless patient flow and satisfaction.
- Handle insurance verifications, claims processing with follow-up, and financial presentations with precision. Keeping AR less than 30 days.
- Educate patients on treatment options, financial arrangements, and insurance benefits
- Track and report KPIs, including case acceptance and collections, utilizing HubSpot CRM to manage patient interactions and treatment pipelines
What We’re Looking For:
- Prior experience in a dental office (management or treatment coordination preferred)
- Strong leadership and training abilities with a focus on accountability and results
- Exceptional communication skills, both verbal and written
- Proficiency in dental software systems (SoftDent or Eaglesoft preferred) and comfort learning HubSpot CRM
- Comprehensive knowledge of dental terminology, procedures, and insurance protocols
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- A compassionate and welcoming demeanor with a focus on creating a 5-star patient experience
- Strong organizational abilities with keen attention to detail
If you are a talented, intelligent, and driven professional eager to lead and grow with a team of A-players, we want to hear from you!
Explore more about our practice at www.walnutcreekdental.net and see why our patients trust the care we provide.
To apply: Submit your resume and a brief cover letter outlining your dental office management experience and why you are the ideal fit for our team.
Job Type: Full-time
Pay: $20.00 - $50.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Financial planning services
- Gym membership
- Paid sick time
- Retirement plan
- Uniform allowance
Experience:
- Dental receptionist: 1 year (Required)
- Dental terminology: 1 year (Required)
- Computer skills: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Walnut Creek, CA 94596: Relocate before starting work (Required)
Work Location: In person
