Orthodontic Treatment Coordinator – Patient Experience & Consultations

Hoopes Orthodontics • Full-time • Durham, North Carolina, United States • $25 - $30 / hour • 1m ago

As the Orthodontic Treatment Coordinator at Hoopes Orthodontics, you will serve as the primary point of contact for new patients and their families, creating a welcoming and informative first impression. This role is essential in guiding patients through their orthodontic journey—from their initial visit to starting treatment—while delivering the high level of service our practice is known for.

You will:

Welcome and guide patients through their consultation experience, helping them feel comfortable and confident from the moment they arrive.
Capture and upload orthodontic records
Clearly and confidently present recommended treatment plans, timelines, expectations, and next steps in a way that is easy to understand.
Review financial arrangements and flexible payment options, ensuring patients and families feel informed and at ease with their decisions.
Support patients in moving forward with treatment by answering questions and addressing concerns.
Coordinate scheduling to support an efficient and seamless workflow, manage patient records with accuracy, and maintain clear communication with referring dentists.

The ideal candidate is professional, compassionate, and passionate about helping patients improve their smile and confidence.

Typical work hours are 8am-5pm Monday - Thursday

Pay range is $25-$30/hour based on experience

This role includes opportunities for performance-based bonuses tied to practice growth and patient experience.

Qualifications

Dental or orthodontic experience is helpful but not required. Candidates with backgrounds in hospitality, healthcare, retail, or customer experience are encouraged to apply
Confident presenting financial information and able to handle financial discussions tactfully
Friendly, energetic, and professional demeanor with a team-oriented attitude
Highly organized with strong attention to detail
Proficient in Microsoft office systems preferred

What We Offer: