Join the Reno-Sparks Indian Colony as a Dental Operations Manager - Internal only and play a vital role in shaping our dental services while embracing a culture rooted in tradition and customer focus. This onsite position allows you to engage directly with a diverse community, ensuring quality care that reflects our core values of integrity and problem-solving. Your expertise will be pivotal in enhancing operational efficiency and patient satisfaction in a warm and welcoming environment. With a competitive salary range of $84,073.60 - $103,399.92, this role offers an attractive opportunity for professional growth and community impact.
You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Embrace the chance to drive positive change in dental operations while making a difference in the lives of those we serve, all in the beautiful setting of Reno, NV.
The Reno-Sparks Indian Colony represents descendants of three Great Basin Indigenous peoples: the **Numu (Northern Paiute)**, **Newe (Western Shoshone)**, and **Washeshu (Washoe)**. These communities lived in harmony with the land for generations before European contact, following seasonal cycles and forming small, efficient social groups for survival. Each group’s name means **“The People”** in their own language, reflecting their deep cultural identity and connection to the Earth. They maintained strong traditions, respected neighboring tribes, and engaged in trade throughout the region. Today, the Reno-Sparks Indian Colony continues to honor these traditions while supporting the well-being, culture, and future of its tribal community.
The Dental Operations Manager at Reno-Sparks Indian Colony will play a crucial role in overseeing back office operations under the guidance of the Dental Director. This position involves evaluating and supervising daily tasks, along with providing backup coverage in the dental department as needed. Responsibilities include the procurement and maintenance of dental equipment, ensuring effective use of the Electronic Dental Record system, and pre-authorizing eligible dental treatments.
The incumbent will manage all orthodontic referrals and invoicing, securing the necessary purchase orders from administration for timely payments. Acting as a liaison to the Billing Department, the Dental Operations Manager will also handle documentation for insurance claims and resolve any denials. This role demands a commitment to our core values of integrity and service while fostering a respectful and compassionate work environment.
The position offers the opportunity to make a meaningful impact on the quality of dental services provided to the community.
To thrive as a Dental Operations Manager at Reno-Sparks Indian Colony, candidates must possess a blend of technical and interpersonal skills. Effective supervision and coordination of back office personnel are essential, requiring strong leadership and organizational abilities. Proficiency with dental practice management software, such as Dentrix, and expertise in Microsoft Office Suite (Excel, Outlook) are critical for daily operations and inventory control.
A solid understanding of dental terminology, procedures, and insurance/billing protocols is necessary for streamlined patient care and administrative tasks. The ideal candidate will exhibit exceptional communication and problem-solving skills, supporting a collaborative team environment. Familiarity with regulations such as HIPAA, HITECH, and infection control standards is vital to maintain compliance.
Additionally, the ability to train and inspire dental staff, manage equipment maintenance, and ensure high standards of patient care will significantly contribute to success in this multifaceted role. Previous experience in dental office management or administration will be advantageous.
Knowledge and skills required for the position are:
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Efficient supervision, coordination, operations and oversight of Back Office Personnel under the supervision of Dental Director.
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Coordination daily, weekly, monthly assignment of Back Office Personnel with providers including working with hygienists and scheduling of other duties.
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Interpreting personnel policies and procedures relating to Back Office Personnel.
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Hiring, reviewing, disciplining and rewarding Back Office Personnel under the supervision of Dental Director.
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Coordinating and directing training of dental assistants, dental assistant students and dental sterile tech.
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Requiring, modeling and maintaining excellent patient care service standards for all dental auxiliary staff.
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Ensuring that all dental staff fulfill their periodic/annual training requirements due on a rotating basis including BLS, Fire safety, HIPAA, infection control competencies and continuing education for licensure.
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Monitoring, ordering as well as inventory control of all dental supplies needed.
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Maintaining and controlling equipment, maintenance and repair logs for clinic ensuring timely repair of all dental equipment.
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Coordinating with vendors and procurement for equipment service and replacement
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Reporting and monitoring staff hours worked and submitting time sheets to the payroll department.
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Collaborate with clinical staff to ensure proper use of the EDR system.
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Monitor dental assistant and dental sterile tech staff to ensure integrity and security of patient records in compliance with regulations (e.g, HIPAA)
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Train dental staff on EDR system features and updates.
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Provide technical support for dental department technologies with support from IT.
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Train staff in new software and equipment.
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Maintain documentation of equipment, software and maintenance activities.
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Lead or assist in planning and implementing new technology or system upgrades.
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Coordinate logistics for new equipment installations or technology projects.
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Reconcile outside dental lab statements, invoices and payments.
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Complete performance and conduct reviews for all dental assistant and dental sterile tech staff.
Minimum Qualifications:
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Education: High School Diploma or GED is required; an associate or bachelor’s degree in business or healthcare administration preferred.
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Experience: At least 1-3 years in dental office management, administration or a related role (like dental assistant/receptionist) is usually required.
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Software Skills: Proficiency with dental practice management software (e.g.
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Dentrix) and Microsoft Office Suite (Excel, Outlook).
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Dental Knowledge: Understanding of dental terminology, procedures and insurance/billing protocols.
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Soft Skills: Excellent communication (written/verbal), leadership, organization, problem-solving and customer service.
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Must be able to work in a “Team” environment in limited space with shared work areas
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Must have knowledge and ability to adhere to Health Insurance Portability and Accountability Act (HIPAA) the Health Information Technology for Economic and Clinical Health Act (HITECH) and 42 CFR Part 2 confidentiality regulations
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Must maintain strict confidentiality
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Preferred knowledge of AAAHC, OSHA and CDC infection control standards
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Must have a current CPR/BLS certificate prior to date of hire
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Must be able to work in a diverse minority environment
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Must provide evidence of a recent Infectious Pulmonary Tuberculosis (TB) test showing ONE of the following: 1) a negative Mantoux skin test 2) a negative chest x-ray or 3) a statement from a physician confirming freedom from TB.
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Indian Preference applies
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
