Veterinary Clinic Success Manager

Snout, Inc • Full-time • Troy, Michigan, United States • $55k - $75k / year • 2d ago

To be considered for this job, please apply via our careers page: https://jobs.gem.com/snout

Our mission

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.

The opportunity

Snout is one of the fastest-growing wellness plan providers in the veterinary space, trusted by clinics across the US. We're on the hunt for a passionate, relationship-focused Veterinary Clinic Success Manager to join our in-person team at our Troy, MI office Monday through Friday.

The role

In this role, you will manage a portfolio of veterinary clinics and help them succeed with Snout from launch into the future. You will work closely with clinic leadership, doctors, and front desk teams to grow wellness plan enrollment by sharing best practices, solving problems, and helping teams stay motivated and aligned. This is a relationship-driven, revenue-impacting role where your ability to influence, coach, and support clinics directly affects how much they grow on Snout.

This role offers experienced veterinary, healthcare, or dental practice managers a chance to pivot into tech while still supporting pets and their people. You'll partner with clinics to solve real problems, build lasting relationships, and be part of a fast-growing team with a mission that matters.

Sound like your kind of adventure? We’d love to meet you!

Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 50% of qualifications. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

What you’ll do

Manage and grow a portfolio of clinics
Coach clinic teams to drive wellness plan adoption
Share ideas, best practices, and playbooks
Solve problems that block growth
Use data to guide conversations
Communicate and collaborate effectively, both internally and externally
Uphold and champion company values

What we're looking for

2+ years as a Practice Manager or General Manager for a veterinary clinic, healthcare or medical practice/clinic, dental clinic, etc.
Ability to effectively train, teach, and influence teams remotely
Ability to confidently present and communicate succinctly to stakeholders
Excellent written and verbal communication skills
A knack for learning and using new technologies in workflows

What will make you stand out

Leadership skills, especially as a Practice Manager
Tolerance for working in a fast-paced technology environment with high ambiguity
An interest in technology or startups
Dedication to absorb and uphold company policies and procedures

Why you should join Snout

A chance to be a part of a mission driven company in the pet industry without having to be in clinic
Fast growing, venture capital backed technology company focused on improving access to veterinary care
Ability to have a meaningful impact from Day 1, where your voice and opinion matters
Unlimited potential to grow in your career, learn and expand your skillsets
This role is in person Monday to Friday in our Troy, MI office but we offer flexibility for your life needs

Why this role might not be a fit for you

You cannot work in person or cannot make the daily commute to our Troy, MI office
You don’t have practice management experience
A fast-paced, technology and startup environment isn’t appealing to you
You don’t enjoy working directly with clients, hopping on calls, presenting and teaching others
Working alone or on small teams doesn’t sound fun to you
You dislike wearing multiple hats or having a heavy workload
You can’t handle ambiguity and lack of structure

Compensation