Orthodontic Treatment Coordinator (Sales)

Seaport Smiles • Full-time • Boston, Massachusetts, United States • $22 - $27 / hour • 3m ago

This is not a front desk job. This is the person patients trust when deciding to move forward with treatment.

Our growing orthodontic office is looking to add a new team member to our family. In this role, you will work closely with the orthodontist to ensure every new patient receives a warm welcome and a thorough, engaging consultation.

Every patient who walks through our doors already wants treatment. Your role is to guide them, build trust, and show them how we can improve their smile and how they can afford it. You will identify barriers, help patients overcome them, and confidently guide them to say yes by starting treatment.

No cold calling. No chasing leads. Every consultation is an opportunity. Your job is to help patients move forward.

What You Will Do

Welcome patients in person and create a positive first impression
Lead engaging consultations by understanding patient concerns, goals, and motivations
Clearly explain treatment plans, options, and financial arrangements
Help patients understand insurance benefits and payment options
Identify and overcome objections or barriers to starting treatment
Guide patients to commit to treatment by signing agreements and scheduling starts
Follow up with patients who are still considering treatment
Consistently meet or exceed new patient start goals
Provide exceptional customer service to patients and their families
Support daily office operations as needed

What We Are Looking For

Orthodontic and sales experience required
Strong communication skills with the ability to build trust quickly
Confident discussing finances and helping patients make decisions
Detail-oriented, organized, and able to manage a fast-paced environment
Professional appearance and demeanor
Reliable, punctual, and team-oriented
Comfortable using computers and practice management software

Get to Know Us We can promise you an environment that encourages you to be your best while offering real opportunities for growth. Our team is highly trained, supportive, and genuinely enjoys coming to work each day. From the moment you walk through our doors, there is a strong sense of warmth and inclusion. Our goal is to make it feel like home for both our team and our patients.

Our Culture Our culture is centered on kindness, honesty, and happiness. Success for us means making a difference in our patients’ lives, building long-term relationships, supporting our community, and celebrating every unique smile. We believe in integrity, growth, and creating an environment that is about more than just business.

Give us your best and we will give you ours.

Apply Today If you are confident, personable, and motivated to help patients move forward with treatment, we would love to meet you.

Pay: $22.00 - $27.00 per hour

Benefits: