Dental Treatment Coordinator

La Jolla OFS • Full-time • La Jolla, California, United States • $24 - $27 / hour • 2m ago

Busy Oral & Facial Surgery practice seeking an experienced Financial Coordinator who is highly motivated, dependable, and a strong team player looking for a long-term position.

This role has evolved with the use of a third-party billing partner, allowing our Financial Coordinator to focus more on patient experience, financial coordination, and case presentation rather than full-cycle insurance processing.

We are looking for someone who thrives in a fast-paced environment, is detail-oriented, organized, and communicates with professionalism and confidence.

Key Responsibilities

Present and explain treatment plans, fees, and financing options clearly to patients
Prepare and review patient estimates based on insurance benefit information
Verify insurance benefits and coordinate with our billing partner (Prospa Billing)
Act as liaison between the practice, patients, and billing service for claims and account follow-up
Collect and post patient payments; manage daily deposits
Monitor accounts receivable and assist with patient balance follow-up
Answer patient questions regarding billing, insurance, and financing
Support front office operations and assist with scheduling when needed

Qualifications

Minimum 2 years of dental and/or medical insurance experience required
Oral surgery or specialty practice experience preferred
Experience with practice management software (WinOMS a plus, not required)
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong understanding of insurance basics and patient financial workflows
Excellent communication and interpersonal skills
Highly organized with strong attention to detail and ability to multitask

What We’re Looking For

A confident communicator who can discuss finances comfortably with patients
A team-oriented professional with a positive, can-do attitude
Someone dependable who takes ownership of their role
Professional appearance and demeanor

Compensation & Benefits

$24–$27/hour (commensurate with experience)
Full-time (35–40 hours/week)
Supportive, team-oriented work environment
Opportunity for long-term growth within the practice
Health insurance reimbursement

Pay: $24.00 - $27.00 per hour

Benefits:

Employee discount
Paid time off

Application Question(s):

Do you have experience presenting treatment plans and discussing patient financial responsibility?
Have you verified insurance benefits and explained them to patients?
Briefly describe your process for verifying insurance benefits and determining patient responsibility.
What steps do you take when a claim is denied or unpaid?
Describe a time you had to collect a large patient balance. What was your approach?
What methods have you used to follow up on outstanding patient balances?
What is the difference between a deductible, co-insurance, and out-of-pocket maximum?
What does it mean when a procedure is “downgraded” by insurance?
What would you do if a patient says, “My insurance said this would be covered 100%” but your estimate shows otherwise?
What hourly rate are you seeking?

Experience: