Manager Digital Workplace Collaboration

Delta Dental • Full-time • Oakland, California, United States • $122.40k - $265.10k / year • 4m ago

JOB DESCRIPTION

The Manager, Digital Workplace Collaboration Systems owns the management and delivery of the collaboration platforms that empower our employees to connect, communicate, and collaborate with each other, and to deliver awesome outcomes. This leader pursues great outcomes and user experiences over specific tools and technologies, and provides strategic leadership in the implementation, management and operational support of digital workplace collaboration systems. This manager will have primary responsibility for the daily operations, maintenance, and support of Delta Dental's communications, collaboration, conferencing, and productivity solutions, and is the technology owner of the Microsoft 365 suite, Zoom, Miro, and the company's voice and video conferencing technologies. This role also owns business-facing support for Confluence, Jira, and Ivanti Service Manager. This manager will have extensive experience in the modern digital workplace collaboration and productivity technologies, and will be expected to both manage the current state of technologies while thinking forward and creating a world where the collaboration technologies are less important than the outcomes and experiences, where AI, bots and automations are the anchor of operational excellence and where all employees are able to use these solutions effectively, securely and consistently to maximize their effectiveness.

The Manager, Digital Workplace Collaboration Systems, inspires what's next to lead change and turn uncertainty into opportunity, thinks big and makes things happen by seeing what tomorrow looks like, is bold and takes action. This manager is fearless in engaging with senior leaders, and effectively leads stakeholders to achieve desired outcomes. This manager also leads change and guides the team to engage employees, provides training and consultation on the use of technologies, and considers the user experience first and foremost within the scope of their work. Through this work, this manager will develop and lead an actionable digital transformation strategy and roadmap to enhance the employee work experience, drive business processes improvements, increase operational efficiency and meet organizational goals.

RESPONSIBILITIES

This leader is committed to growing and transforming our Digital Workplace workforce culture and applies their experience in developing new capabilities while serving as an effective coach and developer of talent
Has clear understanding of IT and business direction, strategy and expected results. Ensures the Workplace Collaboration team receives consistent messages and direction in driving toward that strategy
Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
Manages and maintains platforms with a focus on operational excellence, uptime, and user experience
Develops, manages, and contributes to short-term planning and long-term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end-user experiences, and meet business needs
Champions a user-centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
Shifts organizational focus from tool-centric to outcome-centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team
Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports
Conducts team meetings and is responsible for team tracking and analysis
Plans, directs, monitors, and participates in development activities for team's projects; Responsible for the quality of project deliverables
Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed
Manages relationship with all service and support vendors and defines and communicates expectations
Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions
Manages positive and proactive relationships with other managers within IT and across supported business units

QUALIFICATIONS

8+ years of aligning experience with Bachelor's degree; 1+ years supervisory/management experience
Deep understanding of the disciplines of digital workplace collaboration technologies, to include Microsoft 365 cloud solutions, Atlassian technologies, end user computing, and telecommunications
Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology
Self-driven, passionate leader with expertise and experience of delivering full life cycle of technology projects, inclusive of cloud platforms and architectures
Proficient in ITIL with first-hand experience working with continual service improvement
Demonstrated experience in managing and maintaining technology and service delivery platforms in highly-available enterprise environments
Demonstrates enterprise leadership pillars to Lead Like a Boss: Lead Yourself; Lead Others; Lead the Stakeholder; Lead the Business
Demonstrates enterprise competencies: Play well together; Grow with intention; Level up; Inspire what's next; Think big, make it happen.
Preferred: 10 years of progressively responsible experience within digital workplace related technologies and technology service leadership
Preferred: 7 years experience successfully and efficiently managing teams of technical and user facing resources
Preferred: 5 years experience implementing Service Level Agreements with associated metrics
Experience with infrastructure services and applications systems
Highly knowledgeable in preparing business plans, IT plans, Technology Road maps and technical project proposals
Ability to analyze business requirements and recommend the right solutions in a timely fashion
Knowledge in preparing and managing budgets
Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems
Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects
Demonstrated ability to recruit, build and manage high performing teams
Ability to research and maintain current technical knowledge to support rapidly changing technology
Demonstrated successful, efficient and effective communication with all levels of IT and across business stakeholders

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $122,400 - $265,100

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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