PRACTICE OPERATIONS LEADER

Dental Serenity • Full-time • New York, New York State, United States • $110k - $135k / year • 5d ago

PRACTICE OPERATIONS LEADER

Salary Range: $110,000–$135,000

Build Something Exceptional

Are you a leader who naturally takes ownership, develops high-performing teams, and creates systems that drive growth?

We're looking for an experienced Practice Operations Leader to partner directly with ownership in leading a thriving, patient-centered dental practice. This is more than a management position—it's an opportunity to shape the future of our organization, strengthen our culture, improve operations, and create an exceptional experience for both patients and team members.

Who We're Looking For

You are someone who:

Naturally takes ownership and follows through.
Leads with integrity, accountability, and emotional intelligence.
Solves problems proactively and continuously improves systems.
Enjoys developing people and building strong teams.
Is comfortable having difficult conversations while fostering trust and accountability.
Balances strategic thinking with hands-on execution.
Wants to help build a great organization—not simply manage a practice.

Key Responsibilities

Serve as the operational leader and trusted partner between ownership and the team.
Lead hiring, onboarding, coaching, performance management, and professional development.
Foster a culture of ownership, accountability, collaboration, and continuous improvement.
Provide leadership and accountability across all operational departments, including clinical support, front office, marketing, finance, business development, and operations.
Ensure departments have clear goals, measurable KPIs, and ongoing accountability.
Develop, implement, and continuously improve Standard Operating Procedures (SOPs) and operational systems.
Regularly evaluate workflows and systems to ensure consistency, accountability, and operational excellence.
Elevate the patient experience from the first phone call through treatment completion.
Partner with ownership to execute strategic initiatives, monitor performance metrics, and drive sustainable growth.

Qualifications

5+ years of leadership experience in dental, healthcare, hospitality, or another service-focused industry.
Proven success leading teams and building a culture of accountability.
Strong strategic thinking, communication, and problem-solving skills.
Highly organized with exceptional follow-through and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong financial acumen with the ability to interpret KPIs and operational metrics.
Self-starter who proactively identifies opportunities for improvement.
Experience with EOS is a plus.

Benefits:

1 week of PTO during the first year, with additional PTO accrued thereafter
Healthcare reimbursement: $1,000–$2,000 annually
Paid holidays
Work attire allowance

Why Join Us?

This is an opportunity to work alongside ownership and make a meaningful impact. Your leadership, ideas, and operational expertise will help shape the future of our practice while creating an exceptional experience for both patients and our team.

If you're ready to lead with purpose, inspire others, and build something exceptional, we'd love to hear from you.

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