Dental Office Manager

Confidential • Full-time • Baltimore, Maryland, United States • $35 / hour • 1m ago

Office Manager – Growth-Oriented Dental Practice

Hamilton Family Dentistry | Baltimore, MD

Hamilton Family Dentistry is seeking an experienced Office Manager to help lead our growing team and continue building an exceptional patient and employee experience.

This is not a position for someone who simply wants to maintain the status quo. We are looking for a leader who thrives in a growth-oriented environment, enjoys developing people, improving systems, and holding themselves and others accountable to high standards.

Our purpose is simple: We Care.

We care about our patients, our team, and our community. We are building a culture focused on growth, accountability, communication, and teamwork, and we are looking for someone who wants to be an important part of that journey.

What You'll Do

Leadership & Team Development

Lead, coach, and support front office and administrative team members
Conduct regular one-on-one meetings and performance conversations
Help recruit, onboard, and develop new team members
Foster a positive, accountable, team-first culture
Address concerns and conflicts professionally and proactively
Help team members grow both personally and professionally

Operations & Practice Growth

Monitor office KPIs and performance metrics
Help improve systems, workflows, and efficiencies
Lead team meetings and accountability initiatives
Support practice growth goals and strategic initiatives
Collaborate closely with doctors and leadership team
Ensure a consistently excellent patient experience

Administrative Oversight

Schedule management and optimization
Insurance and accounts receivable oversight
Vendor relationships and office administration
Policy, protocol, and systems development
Project management and implementation

Who We're Looking For

The ideal candidate is:

A strong leader who enjoys helping others succeed
Highly organized and task-oriented
Comfortable holding others accountable
Positive, professional, and solution-focused
Able to manage multiple priorities without becoming overwhelmed
Driven by continuous improvement
Excellent at communication and conflict resolution
Passionate about creating a great experience for both patients and team members

Requirements

Minimum 2 years of dental office management experience required
Strong understanding of dental scheduling, insurance, collections, and operations
Experience leading and developing teams
Knowledge of Open Dental preferred
Proven ability to improve systems and drive results
Excellent communication and leadership skills

Our Core Values

Care Deeply
Do the Right Thing
Respect Time
Communicate Clearly & Kindly
Own It & Find Solutions
Grow & Get Better
Positive, Team-First Mindset

Why Join Hamilton Family Dentistry?

We are committed to building something special. We invest in our people, value leadership, and believe culture matters. If you are looking for an opportunity to make a meaningful impact, help shape a growing practice, and lead a team that genuinely cares, we would love to meet you.

Experience is required. Leadership is essential. A growth mindset is non-negotiable.

Job Type: Full-time

Pay: From $35.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits: