About Us:
Captain Dental is one of the fastest-growing dental offices in the Bay Area, dedicated to providing top-quality dental care with a patient-first approach. We take pride in fostering a welcoming and professional environment for both our patients and our team. We are currently looking for a Front Desk Receptionist to join our Santa Clara office and help deliver exceptional service to our patients.
Key Responsibilities:
- Patient Interaction:
- Greet patients warmly and create a positive first impression.
- Check patients in and out efficiently, ensuring all necessary paperwork is completed.
- Answer phone calls promptly, schedule appointments, and manage inquiries with professionalism.
- Communicate with patients about their treatment plans, financial arrangements, and insurance details as needed.
- Administrative Support:
- Maintain an organized and professional front desk area.
- Verify and update patient information in the practice management software.
- Process payments and provide receipts.
- Confirm appointments and manage the daily schedule to optimize productivity.
- Insurance Coordination:
- Verify insurance benefits and eligibility prior to patient visits.
- Assist patients in understanding their insurance coverage and out-of-pocket costs.
- Submit and track insurance claims to ensure timely processing.
- Collaboration:
- Work closely with the clinical and back-office teams to ensure seamless patient care.
- Address and resolve scheduling conflicts or patient concerns in a timely manner.
- Contribute to team meetings and suggest process improvements for better patient experiences.
Requirements:
- Experience: Previous experience in a dental or medical front office role is preferred but not required.
- Skills:
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and dental practice management software (e.g., Dentrix, Open Dental) is a plus.
- Excellent organizational skills with attention to detail.
- Personality:
- Friendly, approachable, and patient-focused.
- Ability to multitask in a fast-paced environment.
- Professional demeanor and strong problem-solving skills.
- Education: High school diploma or equivalent required.
What We’re Looking For:
- A warm, outgoing individual who enjoys interacting with people.
- A proactive team player with a can-do attitude.
- Someone who thrives in a dynamic, growth-oriented environment.
Why Join Captain Dental?
- Be part of one of the fastest-growing dental offices in the Bay Area.
- Enjoy a supportive and collaborative team environment.
- Opportunities for professional development and career growth.
- Competitive pay and benefits (for eligible full-time employees).
- Work in a welcoming and patient-focused practice that values excellence.
Job Type: Full-time
Pay: $25.00 - $45.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Cell phone reimbursement
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
Application Question(s):
- What Patient Management System have you used in the past?
- Are you able to work on Saturdays (required)
- What's your asking rate?
- Please share your LinkedIn profile link here
Experience:
- Dental office: 2 years (Preferred)
Language:
Work Location: In person
