Dental Patient Care Coordinator - Bilingual (ENG/SP) - 1 Yr Exp Req

Modern Endo of Napa • Full-time • Napa, California, United States • $19 - $27 / hour • 1w ago

Enthusiastic Patient Care Coordinator - Dental Front Desk
Are you an Enthusiastic, Dynamic, Goal Oriented, Team Player?

Join our Team as our Dental Front Office Patient Care Coordinator!

Our philosophy at Modern Endo of Napa is patient-centered. We believe in the fundamental value and importance of saving the patient’s natural healthy teeth. We provide a caring, nurturing environment where the patient comfort and health is of primary importance.

At Modern Endo of Napa, we work together to deliver the finest solutions to our patients. We are always seeking ways to improve our practice workflow. Our objective is to do what is best for the patient’s dental health. We are always exploring the latest in technology and adopting it when it can improve our clinical care. We are constantly evolving to improve our patient experience as well as our dental community for tomorrow. We are always moving forward, embracing a collaborative culture.

We welcome you to get to know the core values of our dental practice and to find an opportunity that’s right for you. We are a tech-friendly, forward looking office. We are patient centered with a great reputation in the community.

At Modern Endo of Napa we are looking for a dynamic, goal oriented team member to join us as a Front Office Coordinator.

As the Front Office Coordinator, you will be managing all aspects of the front office including patient and referring office communications, scheduling, billing, collections and marketing.

You will coordinate, integrate and represent all facets of patient services. Meet and greet patients making them feel welcomed and relaxed. Answer the telephone in a friendly and professional manner, schedule appointments, communicate with patients regarding financial and scheduling options, maintain patient records and coordinate patient flow.

You will manage and control the daily, weekly, and monthly schedule in order to meet the practice needs. Compile data in practice management software and Microsoft Office and operate office equipment to maintain business records and reports. Administer the day-to-day activities of the business. Assisting the endodontist and operations manager with other tasks as assigned.

You will help us make quality dentistry financially available to patients. Communicate with patients regarding their treatment plan and insurance coverage, help find the best way for the patient to finance the recommended treatment and make appropriate financial arrangements with patients.

You will ensure that the highest quality work standards are maintained, along with planning the overall workload, communication, and adherence to the practice's policies and procedures.

Responsibilities & Skills

Proficient with office equipment and computer software including Microsoft Office and is able to master the dental management software and insurance claims program used by the practice.

Proficient at scheduling; efficiency for dentist and a priority on patient care.

Proficient with dental billing, collections, and insurance procedures is a plus.

Dependable in collecting all required information from various sources to provide complete and accurate patient records for appointment scheduling.

Organized, motivated, committed and self-directed.

Has a cheerful demeanor and excellent customer service skills.

Highly-developed interpersonal skills including communication and listening skills, attitude, exhibiting a professional, energetic, proactive and enthusiastic demeanor.

Excellent verbal and written skills with attention to detail.

Ability to expresses thoughts and ideas effectively.

Thrives and improves with constructive collaborative evaluations.

Increases knowledge and skills through self-study and by attending courses.

Has dependable attendance and follows through with assigned tasks.

Demonstrates excellent judgment and influential management skills.

Proactive approach to business’s needs and requirements.

Ability to work independently and be flexible, adjusting priorities and tasks in real time to support the objectives of the practice.

Oversees patient care while encouraging office team collaboration.

Works collaboratively with dentist and team to keep office running smoothly.

Maintains a clean environment to ensure a high-quality patient experience.

Collaborates to establish and enforce policies and procedures.

Promotes practice and develops long lasting relationships with patients and community.

Supports other office team roles as needed for success.

Must possess strong ethical compass in line with Modern Endo philosophy.

Experience as a dental assistant would be helpful but not required.

Bilingual is a plus (English & Spanish).
2 years front office experience preferred.

We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our patients with integrity and passion.

All applicants will be reviewed, and if you are the right fit for an interview, you will be contacted.

This is a full-time or part-time position.

If this interests you, please submit the following:

A detailed, updated resume

A short cover letter about yourself and your experience in the dental field. Your cover letter should reflect why you want to be part of the team at Modern Endo of Napa? What has made you successful in your career? And what have you learned from your past failures?

Your salary expectations and compensation desires.
Let us know more about you. Are you involved in outside activities? Volunteer? What other passions do you have apart from being in the dentistry field?

Job Type: Full-time or Part-Time

Required Experience:

Dental Office Experience

Previous Front Office experience is required. A qualified candidate will have previous experience in a administrative role, preferably in the dental field, strong interpersonal skills, strong organizational skills and excellent communication skills.

If you believe your talent would be a good fit for our team, please send us your resume today!

Job Type: Full-time

Pay: $19.00 - $27.00 per hour

Benefits: