REGIONAL MANAGER OF OPERATIONS
The Regional Manager of Operations will provide nationwide support to the Performance Team by directly collaborating with the Practices Owners, Office Managers and Administrative Management staff ensuring performance plans are successfully implemented and provide continued support.
Duties and Responsibilities
1. Provide direct support services, via the Practices Administrative Management staff, for the approved preferred and vetted enterprise measures.
2. Collaborate with the Integration Specialist to assist in the implementation and integration of support services for doctor owners, via the Practices Administrative Management staff.
3. Lead small group training sessions associated with programs, protocols, and initiatives for Practices Administrative Management staff.
4. Collaborate in the establishment and implementation of a corporate hygiene program, utilized across the enterprise.
5. Plan, organize, and facilitate in-person and virtual meetings for clinics on a national and local level.
6. Assist in communications with the Practices, serving as a voice for the Corporate team as necessary.
7. Collaborate with the Performance Team on the implementation of strategic initiatives that assist our doctor owners in maintaining revenue and building opportunities for growth. As requested, lead discussion with the Practices throughout the improvement process.
8. Maintain a strong relationship with the Practice Administrative Management staff.
9. Influence the Practices Administrative Management staff to obtain consensus on proposed performance plans presented by the Director of Performance.
10. Within the Practice setting, proactively identify opportunities for performance improvement, providing recommendations to the Director of Performance on solutions to resolve deficiencies and improve results.
11. Review key performance metrics to assist in the identification opportunities for performance improvement, providing recommendations to the Director of Performance on solutions to resolve deficiencies and improve results.
12. Foster positive relationships with Independence leadership and partners, collaborating as needed to ensure effectiveness of a variety of process improvement initiatives.
13. Monitor, measure, and report success of initiatives.
14. Identify, prioritize, design, and implement scalable solutions addressing Practice deficiencies.
15. Provide regular weekly updates on center initiatives and communications to the Director of Performance.
16. Form cadence of communication with the Practices Administrative Management staff.
17. Travel as needed, expected up to 75%.
18. Full-time remote.
Work Environment & Travel
- This position is full-time remote when not traveling
- Travel as needed, expected up to 75%
Skills & Abilities
- Ability to effectively manage stressful situations.
- Ability to work independently in a rapidly changing environment with moderate supervision.
- Ability to effectively communicate decisions, verbally and in writing.
- Ability to demonstrate patience and empathy for Practices as they go through integration.
- Ability to professionally express disagreements, while maintaining focus on the primary objective and authorized actions.
- Excellent verbal and written communication skills, with the ability to translate and train technical information with a non-technical audience.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to manage workload to meet deadlines and provide consistent follow through.
- Excellent administrative skills.
- Excellent ability to demonstrate diplomacy in all situations
- Strong analytical and problem-solving skills.
- Strong leadership skills.
- Strong sense of urgency and action oriented.
- Ability to work effectively in and across teams.
- Ability to work effectively and thrive in a remote work environment.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software.
Education & Experience
- 3+ years of relevant or transferrable experience required
- Prior experience in dental or service organization industry required
- Multicenter experience required
- Demonstrated experience driving performance required
- Experience with revenue cycle management, with an emphasis on collections at time of service, required
- Proven ability to influence change required
- Bachelor’s degree, or higher, preferred
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer, while working remotely.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dental Leadership: 5 years (Required)
Ability to Commute:
- Dallas, TX 75244 (Required)
Willingness to travel:
Work Location: In person
