Surgical Coordinator

Impressions Face & Body • Full-time • Chicago, Illinois, United States • $70k / year • 1w ago

Surgical Coordinator, Impressions Face & Body
Chicago, IL

Location: Chicago, IL (On-site)
Schedule: Full-Time, Permanent

About the Role

Impressions Face & Body is seeking an experienced, detail-oriented, and compassionate Surgical Patient Coordinator to join our team. This role is pivotal in ensuring each patient receives exceptional care and a seamless experience—from their first inquiry through surgery and post-operative recovery.

The ideal candidate is personable, organized, and proactive, with strong communication skills and a commitment to excellence. You thrive in a high-touch, patient-focused environment and are motivated by delivering world-class service.

Key Responsibilities

Serve as the primary point of contact for surgical patients throughout their journey, from initial inquiry to post-operative follow-up.
Provide personalized guidance and education on surgical procedures, pre- and post-operative care, and recovery expectations.
Prepare and review surgical quotes and financial estimates with patients; support them in understanding treatment plans.
Coordinate and manage the surgical schedule, ensuring alignment with the surgeon’s clinic schedule, travel, and facility availability.
Liaise between the surgeon, surgical team, facility, and patient, ensuring all details are communicated and executed accurately.
Obtain and organize pre-surgical requirements, including lab work, consents, medical clearances, and surgical instruments.
Ensure all surgical preparations are completed in advance for a seamless patient and physician experience.
Assist in consultations by preparing patient files, education packets, and treatment information.
Maintain a deep knowledge of procedures, terminology, and products offered within the practice.
Deliver exceptional customer service, addressing questions with professionalism, empathy, and discretion.
Track and support patient follow-up, ensuring continuity of care and satisfaction.
Collaborate with the team to enhance operational efficiency and support the ongoing growth of the surgical division.

Qualifications

2+ years of experience in a surgical coordination, patient care, or medical aesthetics role (facial plastics or cosmetic surgery preferred).
Strong knowledge of medical terminology, anatomy, and surgical procedures.
Exceptional organizational skills with meticulous attention to detail and follow-through.
Excellent verbal and written communication and the ability to convey information with professionalism and empathy.
Tech-savvy with proficiency in Microsoft Office Suite (Outlook, Excel, Word); experience with PatientNow or other EMRs is a plus.
Proven ability to multi-task and prioritize in a fast-paced environment.
Professional appearance and demeanor aligned with a luxury medical practice.
Demonstrated confidentiality, integrity, and trustworthiness.

Why Join Our Team

Be part of a leading, patient-centered aesthetic practice recognized for excellence.
Work alongside an innovative surgical team in a collaborative, supportive environment.
Play a key role in shaping exceptional patient experiences and successful surgical outcomes.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have 2+ years of experience in a surgical coordination, patient care, or medical aesthetics role? Please specify. (facial plastics or cosmetic surgery preferred).
Are you proficient in Microsoft Office Suite? (Outlook, Excel, Word) Experience with PatientNow or other EMRs is a plus.
Do you have strong knowledge of medical terminology, anatomy, and surgical procedures?

Work Location: In person