Dental Operations Manager

Specialty1 Partners • Full-time • Charlotte, North Carolina, United States • $55k - $65k / year • 3w ago

Queen City Endodontics, a thriving specialty practice in Charlotte, is looking for a motivated Dental Operations Manager to lead our team and deliver world-class patient care. If you're passionate about leadership, building supportive teams, and creating positive patient experiences, this is an opportunity to make a real impact.

We offer a Monday–Friday schedule (8:00 AM – 5:00 PM), a full benefits package, and even a sign-on bonus.

Why Join Us

At Queen City Endodontics, collaboration and growth are at the heart of what we do. Our diverse team of specialists, dental assistants, sterilization techs, and patient care coordinators work together to provide compassionate, high-quality care. We foster a respectful, inclusive workplace where team members feel supported both in and outside the office.

Your Role

As our Operations Manager, you'll take ownership of daily practice operations, lead and develop the team, and ensure that both patients and staff enjoy a seamless, supportive experience. You'll partner closely with clinical leaders to manage office workflows, financial performance, and compliance.

Responsibilities include:

Overseeing day-to-day operations to keep the practice running efficiently and patients satisfied
Managing budgets, forecasts, and financial performance to drive growth
Overseeing purchasing, inventory, and office supply planning
Ensuring compliance with OSHA, HIPAA, and other regulations
Monitoring and implementing KPIs to track success
Leading, mentoring, and developing staff through training and feedback
Overseeing insurance, billing, and AR processes, including claims resolution
Handling escalated patient or staff concerns with professionalism and empathy
Other responsibilities as needed

What We're Looking For

2+ years of experience in healthcare or dental office management (dental experience preferred, but healthcare operations backgrounds considered)
Knowledge of insurance verification, billing, and AR processes
Experience with P&L oversight and cost control
Proven leadership skills with a focus on culture and accountability
Familiarity with dental EMR systems (WinOMS experience a plus)
A calm, confident presence with the ability to lead through challenges and change

Schedule

Full-time, Monday through Friday, 8:00 AM – 5:00 PM.

Benefits & Perks

We offer a comprehensive benefits package designed to support you in all aspects of your life:

Sign-on bonus offered
BCBS Medical Insurance (High Deductible & PPO Options)
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-Term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork

#priority

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/

Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.