Dental Operations Manager

Specialty1 Partners • Full-time • Charlotte, North Carolina, United States • $55k - $65k / year • 2m ago

Queen City Endodontics, a thriving specialty practice in Charlotte, is looking for a motivated Dental Operations Manager to lead our team and deliver world-class patient care. If you're passionate about leadership, building supportive teams, and creating positive patient experiences, this is an opportunity to make a real impact.

We offer a Monday–Friday schedule (8:00 AM – 5:00 PM), a full benefits package, and even a sign-on bonus.

Why Join Us

At Queen City Endodontics, collaboration and growth are at the heart of what we do. Our diverse team of specialists, dental assistants, sterilization techs, and patient care coordinators work together to provide compassionate, high-quality care. We foster a respectful, inclusive workplace where team members feel supported both in and outside the office.

Your Role

As our Operations Manager, you'll take ownership of daily practice operations, lead and develop the team, and ensure that both patients and staff enjoy a seamless, supportive experience. You'll partner closely with clinical leaders to manage office workflows, financial performance, and compliance.

Responsibilities include:

Overseeing day-to-day operations to keep the practice running efficiently and patients satisfied
Managing budgets, forecasts, and financial performance to drive growth
Overseeing purchasing, inventory, and office supply planning
Ensuring compliance with OSHA, HIPAA, and other regulations
Monitoring and implementing KPIs to track success
Leading, mentoring, and developing staff through training and feedback
Overseeing insurance, billing, and AR processes, including claims resolution
Handling escalated patient or staff concerns with professionalism and empathy
Other responsibilities as needed

What We're Looking For

2+ years of experience in healthcare or dental office management (dental experience preferred, but healthcare operations backgrounds considered)
Knowledge of insurance verification, billing, and AR processes
Experience with P&L oversight and cost control
Proven leadership skills with a focus on culture and accountability
Familiarity with dental EMR systems (WinOMS experience a plus)
A calm, confident presence with the ability to lead through challenges and change

Schedule

Full-time, Monday through Friday, 8:00 AM – 5:00 PM.

Benefits & Perks

We offer a comprehensive benefits package designed to support you in all aspects of your life:

Sign-on bonus offered
BCBS Medical Insurance (High Deductible & PPO Options)
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-Term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork

#priority

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

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