Dental Operations Manager

Specialty1 Partners • Charlotte, North Carolina, United States • $55k - $65k / year • 1w ago

Queen City Endodontics, a thriving specialty dental practice in Charlotte, NC is looking for a talented and driven Operations Managerto help us deliver world-class care and exceptional patient experiences. If you're passionate about leadership, patient service, and building strong, supportive teams — we want to hear from you.

Why Join Queen City Endodontics?

At Queen City Endodontics, we believe in collaboration, growth, and putting patients first. Our team includes specialists, dental assistants, sterilization techs, patient care coordinators, and administrative leaders who work together to provide high-quality, compassionate care. We foster a respectful, inclusive workplace where team members feel empowered to do their best work — and supported in every aspect of life, in and outside the office.

What You'll Do

As Operations Manager, you'll lead day-to-day practice operations, support and develop team members, and ensure a positive and efficient patient journey. You'll work closely with clinical leadership to oversee office workflows, financial performance, and compliance with healthcare regulations.

Key responsibilities include:

Overseeing day-to-day operations to ensure efficiency and patient satisfaction
Managing budgets, forecasts, and financial performance
Overseeing purchasing, inventory, and general office supply planning
Ensuring compliance with OSHA, HIPAA, and other regulations
Implementing and monitoring key performance indicators (KPIs)
Supporting and mentoring staff through training, feedback, and team development
Managing insurance and billing processes, including AR and claims resolution
Coordinating all other office responsibilities as needed
Monday–Friday schedule, 8:00 AM – 5:00 PM

What You Bring

2+ years of experience in dental office management or a related healthcare operations role
Strong understanding of insurance verification, billing, and AR management
Experience with P&L oversight and cost control
Proven leadership skills with a focus on culture and accountability
Familiarity with dental EMR systems (WinOMS experience a plus)
A calm, confident presence with the ability to lead through change and challenges

Your Benefits & Perks:

We offer a comprehensive benefits package designed to support you in all aspects of your life, including:

BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork

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Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

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