About Us:
Imagen Dental Partners is a community of the best players in the game. We surround the industry’s top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.
We’re building a culture at Imagen where ‘A’ players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That’s why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one’s been where we’re going. And that’s just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community — and inspire that community to become a movement.
We are pioneering our own path to become Dentistry’s top player.
We trust amazing people to do amazing things.
Let’s grow together.
Position Overview
The RCM Onboarding and Practice Integration Manager is responsible for ensuring the seamless integration of newly affiliated and existing partner practices into the RCM ecosystem. Key responsibilities include configuring RCM systems, training Front Desk staff and Operation Managers on Revenue Cycle Management approved policies and procedures and coordinating with IT to implement third-party vendor installations. The role also oversees the Analyst function, with responsibility for pre-analysis and due diligence of RCM processes prior to integration, ensuring accurate evaluation and preparation during onboarding to drive a smooth handoff into operations, as well as supporting additional analysis work needed to assist the team.
Responsibilities:
Onboarding New Practices
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Maintain and update the RCM Onboarding Project Schedule, ensuring all activities are completed promptly and with high quality.
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Configure all RCM systems at each practice according to Imagen specifications, including but not limited to:
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Updating adjustment codes.
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Entering and attaching fee schedules.
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Ensuring UCR billing and estimated amounts on ledgers.
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Automating end-of-month processing.
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Collaborating with Payer Relations to verify the accuracy of TINs/NPIs and claim addresses.
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Proactively identify potential issues, communicate concerns, drive timely resolutions, and implement effective solutions.
Training Front Desk and Office Managers
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Create, maintain, and update training materials for practices, ensuring adherence to Imagen quality standards for both new partnering practices and already partnering practices. Key training topics include but are not limited to:
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Time of Service Procedures
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Daily Revenue Tracker
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Adjustment Codes
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New Operation Manager Onboarding Curriculum
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Maintain a training schedule for existing practices and continuously update content based on new procedures or emerging questions/concerns.
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Conduct RCM curriculum training for all newly onboarded Operation Managers, as well as Operation Managers joining already established partner practices.
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Lead and facilitate RCM Operation Manager Trainings
Installation of RCM Third-Party Vendors
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Oversee the implementation and onboarding practices with Imagen’s third-party vendors, including:
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Sikka: Ensure installation at new affiliations within agreed timeframes. Conduct post-installation audits for accuracy, including provider mapping and addressing DAC settings.
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Pearly: Ensure installation at new affiliations within agreed timeframes. Review the AR report in Pearly, ensuring alignment with total AR as found in the DPMS AR reporting on SharePoint (noting it may not be an exact match).
Compliance and Reporting
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Ensure onboarding processes comply with legal and organizational standards.
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Generate reports and analyze data to continuously improve onboarding and integration processes.
Collaboration
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Work closely with the Director, Analyst, and Onboarding Manager to ensure alignment and effectiveness in onboarding practices.
Fresh Service Ticketing System
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Respond to issues related to RCM system installations or new practice onboarding raised through the Fresh Service ticketing system within 2 business days (1 business day for high-priority tickets) and resolve them within 7 business days, providing updates if additional time is required.
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Serve as a subject matter expert to investigate, analyze and respond to issues and concerns related to DPMS procedures, month-end close processes, billing policies and overall accuracy of accounts receivables.
Analyst Oversight & Pre-Analysis Due Diligence
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Provide leadership and direction for direct reports.
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Oversee pre-analysis and due diligence of RCM functions for newly affiliating practices.
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Ensure regular update meetings occur.
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Validate financial, adjustment, and receivables data prior to integration.
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Ensure smooth handoff to integration and operations by proactively identifying risks, discrepancies, and necessary process adjustments.
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Oversee related RCM Analyst work that supports other RCM functions and departments, ensuring alignment, data accuracy, adjustment audits, and timely follow-through.
Other Duties
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Perform other responsibilities as assigned, including but not limited to onboarding, RCM training, and practice integration support.
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successful integration of new practices
Qualifications:
Technical Proficiency:-
Extensive experience with RCM (Revenue Cycle Management) systems and platforms.
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Strong knowledge of Smartsheets, data-driven platforms, and cloud-based applications.
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Familiarity with dental billing software, DPMS (Dental Practice Management Software), and other practice management systems. (Denticon, Eaglesoft, Dentrix and Open Dental)
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Understanding of data migration, system setup, and configuration processes to ensure seamless integration of new practices.
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Project Management:
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Proven ability to manage multiple projects simultaneously, from initiation to completion, while adhering to deadlines.
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Strong organizational skills to track project progress, identify potential bottlenecks, and ensure timely completion of tasks.
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Experience with project management software and tools to maintain project schedules and track deliverables.
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Ability to work independently, prioritize tasks, and adapt to changing project requirements.
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Training & Development:
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Experience in developing and delivering training programs, both in-person and virtually, for a variety of audiences (e.g., Front Desk staff, Operation Managers).
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Ability to create comprehensive training materials that are clear, concise, and aligned with company standards.
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Familiarity with Learning Management Systems (LMS) to develop and maintain online training content.
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Strong facilitation skills to engage and support staff during the onboarding and integration process.
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Communication & Interpersonal Skills:
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Exceptional verbal and written communication skills to convey complex information in an understandable manner.
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Ability to build and maintain effective relationships with stakeholders, including Office Managers, Front Desk staff, IT teams, and third-party vendors.
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Capable of delivering clear instructions, providing constructive feedback, and managing expectations across different teams.
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Demonstrated ability to collaborate effectively in a remote work environment.
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Analytical & Problem-Solving Skills:
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Strong analytical skills to identify trends, patterns, and potential issues within the onboarding and integration process.
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Experience in generating reports and analyzing data to improve processes and identify opportunities for optimization.
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Proactive mindset with the ability to anticipate potential challenges and implement preventive solutions.
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Compliance & Regulatory Knowledge:
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Thorough understanding of healthcare billing regulations, including HIPAA, to ensure all onboarding processes adhere to legal and organizational standards.
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Knowledge of industry best practices and compliance requirements related to patient data management and financial transactions.
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Vendor & Relationship Management:
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Experience in managing relationships with third-party vendors, ensuring successful installation and integration of systems.
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Ability to act as a liaison between vendors and internal teams, ensuring smooth communication and issue resolution.
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Adaptability & Flexibility:
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Ability to adapt to changing priorities, technologies, and processes in a dynamic work environment.
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Willingness to learn and implement new systems, workflows, and tools as required.
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Resilient in the face of challenges and capable of maintaining a positive attitude while driving projects to completion.
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Attention to Detail:
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High level of accuracy in data entry, system configuration, and reporting.
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Ability to identify discrepancies and take corrective actions to maintain data integrity.
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Diligence in ensuring compliance with onboarding standards and maintaining up-to-date records.
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Customer Service Orientation:
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Commitment to delivering exceptional service to partner practices, ensuring a smooth and positive onboarding experience.
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Ability to address concerns, answer questions, and provide ongoing support to ensure the succesful integrtaion of new practices
Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.
